Industry:
Information Technology and Services
Skills:
Service Delivery, Business Process Improvement, Cross-functional Team Leadership, ITIL, Technical Support, Team Leadership, Coaching, Call Center, Mentoring, Troubleshooting, Escalations Management, Hardware Installation, Dell PowerEdge Servers, Dell PowerVault, Dell Workstations, SCSI, RAID, Dell OpenManage, Critical Thinking, Queue Management, Virtualization, VMware, Call Centers, Training Facilitation, Vendor Management Skills, Technical Writing, Tape Backup, FIB, Semiconductor Process, Hardware, Enterprise Storage, Supervising, Event Security, Physical Security, Hazmat Response, Account Management, Semiconductor Failure Analysis, Customer Service, Project Management
Certifications:
ITIL Foundations, EXIN
VCP, VMware
A+, CompTia
ICS-100 Introduction to Incident Command System, FEMA Emergency Management Institute