Awards:
Social Worker of the Yeat 2011
National Association of Social Workers--Maryland
Healthcare Heros TOP WINNER
The Daily Record, Baltimore, Maryland
John Herron has dedicated his career to helping people suffering from schizophrenia. In 1985, he started a psychiatric rehabilitation program called Harbor City Unlimited (HCU), and two years later he created Harbor City Services (HCS), a self-sustaining social enterprise that provides jobs for people recovering from mental illness or substance abuse.
HCS, now a self-supporting nonprofit corp., began as a vocational program employing
clients of HCU, the psychiatric rehabilitation program that Herron had started two years earlier at
the University of Maryland Department of Psychiatry “We just couldn’t design a program that wasn’t massively subsidized.”
In 1995, Harbor City Services became an independent, self-supporting business, and today it has more than 180 customers and gross revenue in excess of $600,000. “Since 1995, we’ve been profitable in seven out of the last 12 years,” Herron said with pride. The key reason for success is
the attention paid to the possibility of relapse. Historically, companies have been reluctant to hire people with mental illness or a history of substance abuse because they fear relapse. And if a person is hired and does relapse, the company doesn’t know how to handle it and the person is typically fired, Herron said.
“Our approach at Harbor City is to embrace relapse instead of hoping it won’t happen”. “We talk all
the time about how to manage your illness on the job.” Patients can get treatment and then return to work, a scenario that works for everybody but isn’t possible in most business models. “We don’t try to carry somebody who can’t perform,” Herron said. “We say get treatment and come back.”
It’s a supportive environment, but employees are still expected to do excellent work. “There’s no lapse of expectation or demand.” Employer and employee both benefit, and Herron gets the satisfaction of creating successful way of helping people. “I’ve proven that I can run a business with a social mission and be profitable,”