John Cloyd Fox
Accountancy at 120 Ave, Westminster, CO

License number

Colorado 843

Issued Date

Oct 9, 1958

Renew Date

May 6, 1992

Expiration Date

May 6, 1992

Type

Certified Public Accountant

Address

1333 W 120Th Ave SUITE 311, Westminster, CO 80234

Professional information

Graphical And Schedule-Based Definition Of A Call-Coverage Path

US Patent:

6363143, Mar 26, 2002

Filed:

Jan 19, 1999

Appl. No.:

09/233009

Inventors:

John C. Fox - Louisville CO

Assignee:

Avaya Technology Corp. - Basking Ridge NJ

International Classification:

H04M 342

US Classification:

37921101, 37921102, 37920103

Abstract:

A user defines their own call-coverage path ( ) or other call-processing information by drawing a graphical flowchart ( ) using an interactive GUI of a PC-based software application ( ). Once the flowchart is drawn, it is activated with the push of a button, and that flowchart is now the logic that is applied to a users coverage path. The call-coverage path (the flowchart) remains resident on the users PC ( ) and the communications switching system ( ) retrieves call-coverage information from the PC whenever it must perform call coverage for that user. A plurality of different flowcharts may be drawn and stored on the PC, and then recalled and activated at any time as the present call-coverage path for the user. A call-coverage path may be activated by and/or for the user from anywhere on a LAN ( ), WAN, or the Internet, so that the call-coverage path my be controlled remotely. Furthermore, the coverage-path system has the ability to consult with an on-line personal scheduling system (such as a calendar program) executing on the users PC or another machine networked with the users PC.