Position:
Director Product Management at SAP Labs
Work:
SAP Labs
since Sep 2008
-
Director Product Management
Central Michigan Universiry
- Online Instructor Sep 2008 - Oct 2011
-
Professional Specialist - Business Information Systems
SAP Labs
Sep 2005 - Aug 2008
-
Product Manager
SAP Labs
Jun 1999 - Sep 2005
-
Quality Manager
Central Michigan University
May 1996 - May 1999
-
Business Information Systems
Education:
Central Michigan University 1996 - 1999
MBA, Management Information Systems
University of Michigan 1991 - 1995
B.A., English
Skills:
Flying by the seat of my pants, Single-tasking, Make a mean cappucinno, Call Center, Customer Relations, Public Speaking, Blogging, Social CRM, Contact Centers, Management, SAP CRM, Flights, Integration, Customer Service, Customer Experience, CRM, SAP, Enterprise Software, Product Management
Interests:
Marathons, ultra running, Brazilian jui jitsu, chess, poetry,
Honor & Awards:
Dow Chemical SAP Award of Excellence (Central Michigan University),
SAP Labs MVP Quarterly Value Award (Q4 2006) for Field Enablement (SAP),
SAP Top Contributor 2008 (sdn.sap.com / bpx.sap.com)
Featured blogger at http://www.TheSocialCustomer.com