Position:
Director of Client Services at Delivra
Location:
Indianapolis, Indiana Area
Work:
Delivra
since Jun 2010
-
Director of Client Services
BlueLock, LLC
Dec 2009 - May 2010
-
Client Experience Consultant
ANGEL Learning
Sep 2006 - Jun 2009
-
Manager, Software Solutions
Double-Take Software
2001 - Sep 2006
-
Level III Support Engineer, Team Lead
Powerway
1999 - 2001
-
Tier 1 Manager
Education:
Indiana University - Kelley School of Business
BS, Marketing
Skills:
Team Building, Troubleshooting, Analytics, Product Lifecycle Management, Knowledge Management, Help Desk Support, Continuous Improvement, SaaS, Cloud Computing, Salesforce.com, Business Process Improvement, Ticketing Systems, Organizational Culture, Values-based Leadership, Servant Leadership, Team Leadership, Customer Experience, Customer Retention, Emotional Intelligence, Adaptability, Partner Management, Process Improvement, Management