Position:
Senior Operations Support Engineer at ACI Worldwide
Location:
Greater New York City Area
Industry:
Information Technology and Services
Work:
ACI Worldwide
- Princeton, NJ since Dec 2012
-
Senior Operations Support Engineer
Vonage
Jan 2011 - Dec 2012
-
Technical Support Agent
Premiere Global Services
Jul 2005 - Sep 2009
-
Director Critical Situation and Availability
Premiere Global Services
Mar 2002 - Jul 2005
-
Major Accounts Specialist
AT&T EasyLink Services
Jun 1996 - Mar 2002
-
Senior Technical Staff Member
AT&T Communications
Mar 1986 - Jun 1996
-
Technical Staff Member
Education:
Avtech Institute Of Technology 2010 - 2010
CCNA certification, Interconnecting Cisco Devices
New Horizons 2003 - 2003
County College of Morris 1982 - 1987
Bachelor's degree, Computer Science
Skills:
Technical Support, TCP/IP, FTP, Routers, Unix, Networking, XP, SMTP, ITIL, Software Documentation, Messaging, Operating Systems, Servers, OSPF, EIGRP, Customer Satisfaction, Hubs, MS-DOS, Routing Protocols, Cisco Technologies, LAN-WAN, WAN, BGP, Network Administration, Hardware, Telecommunications, VPN, CCNA, Quality Assurance, Troubleshooting, VoIP, Solaris, Testing, DNS, Red Hat Linux, CCNP, Wireless Networking, Linux, BMC Remedy, Switches, DHCP, MPLS, Incident Management, Cisco Routers, Data Center, Disaster Recovery, Firewalls, Network Security, VMware, Cisco IOS
Honor & Awards:
AT&T’s President’s Award, the most prestigious award given to technical team members
Xpedite’s Reaching for Excellence Award
Premier Global Services’ Quarterly Award