Position:
VOIP Escalations Engineer at ShoreTel
Work:
ShoreTel
since Mar 2010
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VOIP Escalations Engineer
ShoreTel
Jul 2008 - Apr 2010
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VOIP Technical Support Engineer
Iwatsu Voice Networks
2008 - 2008
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VOIP Field Engineer
Austin Multi-line Services
2006 - 2008
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Senior Telecommunications Technician / Sales Engineer
Callcruncher Inc.
2005 - 2008
-
Co-developer/Technical Consultant (part time)
CalCom Resources
2001 - 2006
-
Owner
PJP COMMUNICATIONS & DATACOMM
1994 - 2000
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Senior Technician / Training Instructor
Education:
Brigham Young University 1987 - 1992
Bachelors, Communications, Business Administration
Skills:
Project Management, Technical Support, VoIP, Telephony, SIP, Unified Communications, Telecommunications, IP, Wireless, Cisco Technologies, Avaya, Call Center
Interests:
Camping, fishing, canoeing, and hanging out with my family.
Honor & Awards:
Shoretel Certified Advanced Engineer
Cisco Certified Network Associate (CCNA)
CompTIA Network+
Iwatsu ECS VOIP PBX Certified
Panasonic Converged VOIP PBX Certified
NEC DSX Certified
Certifications:
Cisco Certified Network Associate (CCNA), Cisco
Shoretel Certified Advanced Support Engineer, Shoretel Inc.