JILL ROSS
Nursing at Franklin St, Denver, CO

License number

Colorado 0170773

Personal information

See more information about JILL ROSS at radaris.com

Name

Address

Phone

Jill Ross

992 S Crystal Way APT 101, Aurora, CO 80012

Jill M Ross

6455 S Galena Ct, Englewood, CO 80111

(303) 721-0236

Jill M Ross

4313 W 15Th Street Ln, Greeley, CO 80634

(970) 352-2463

Jill M Ross

16595 Humboldt St, Brighton, CO 80602

(303) 252-9244

Professional information

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Jill Ross

Location:

Greater Denver Area

Industry:

Information Technology and Services

Certifications:

ICS-100 Introduction to Incident Command System, FEMA Federal Emergency Mangement Institute
ICS-700 National Incident Management System (NIMS), FEMA Federal Emergency Management Institute
Voice and Data Communications Certification, Rochester Institute of Technology
Certified Instructor, United States Coast Guard
Certified Public Affairs Specialist, United States Coast Guard
Coast Guard Boat Crew Qualification, United States Coast Guard
First Aid / Adult and Infant CPR & AED Certified, American Red Cross
PADI Open Water Diver, PADI

Service Manager At Stanley Tools

Position:

Service Manager at Stanley Convergent Security Solutions

Location:

Greater Denver Area

Industry:

Consumer Goods

Work:

Stanley Convergent Security Solutions - Centennial, CO since Nov 2005 - Service Manager

Prioritized Service Delivery Based On Presence And Availability Of Interruptible Enterprise Resources With Skills

US Patent:

7787609, Aug 31, 2010

Filed:

Oct 6, 2005

Appl. No.:

11/245724

Inventors:

Andrew D. Flockhart - Thornton CO, US
Robin H. Foster - Little Silver NJ, US
Eugene P. Mathews - Marco Island FL, US
Jill K. Ross - Golden CO, US
John Z. Taylor - Bedminster NJ, US
Rodney A. Thomson - Westminster CO, US

Assignee:

Avaya Inc. - Basking Ridge NJ

International Classification:

H04M 3/00, H04M 5/00

US Classification:

37926501, 3792651, 37926511, 37926512, 37926601, 379309

Abstract:

The present invention is directed to a contact center using presence information to direct work items to experts. More specifically, a system is provided that includes a feature that allows for subject matter experts, which are individuals other than customer service agents, to assist in incoming calls in at least three different modes: an assist mode, an intercept mode and an overflow mode. Thus, customer service efficiency and customer satisfaction are increased. In addition, it is contemplated that subject matter experts may either selectively accept or deny the request for assistance.