Position:
Call Center Manager at OKS Ameridial
Work:
OKS Ameridial
since Aug 2012
-
Call Center Manager
Universal SmartComp
- Washington, PA Feb 2012 - Aug 2012
-
Call Center Manager
CVS Caremark Corporation
- Solon, OH Jan 2012 - Feb 2012
-
Advisor, Medicare Operations - Vendor Resources
CVS Caremark Corporation
May 2011 - Jan 2012
-
Medicare Part D Call Center Manager
Universal American
May 2008 - May 2011
-
Manager, Medicare Part D Call Center
Member Health
Oct 2007 - May 2008
-
Call Center Supervisor
MemberHealth
Jan 2007 - Oct 2007
-
Pharmacy Call Center Team Lead
Education:
Western Governors University 2008 - 2012
BS, Business Management
Hyles-Anderson College 1996 - 1998
N/A, English
Berean Baptist Academy
Skills:
Customer Service, Customer Experience, Medicare Part D, Medicare Advantage, Compliance, HIPAA, Vendor Management, Contact Center Management, Process Improvement, Training Delivery, Project Management, Quality Assurance, Department Budgeting, Workers Compensation