Inventors:
Jerry Scott Beene - Bulverde TX, US
Joel Fred King - San Antonio TX, US
Assignee:
United Services Automobile Association (USAA) - San Antonio TX
International Classification:
H04M 15/00
US Classification:
37911402, 370352, 370353, 370354, 370355, 370356, 37920101, 37922101, 379222, 379223, 37926501, 37926502, 37926509, 709201, 709202, 709203, 709239
Abstract:
A method and system are disclosed where a call center operator having multiple locations, including a call center is able to utilize existing network infrastructure to route telephone communications to the call center to the location where the lowest toll rate is applicable. The telephone communications are converted into data packets and routed to the call center using VoIP technology. No toll would apply to the transmission of the data to the call center.