Position:
SaaS Support and Services Planner at IBM
Industry:
Information Technology and Services
Work:
IBM
since May 2013
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SaaS Support and Services Planner
IBM
Nov 2010 - Apr 2013
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Manager - Managed Services Client Support
Sterling Commerce an AT&T company
Aug 2010 - Nov 2010
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Manager - Managed Services Client Support
Education:
University of Dayton 1996 - 1998
Skills:
EDI, PMP, Customer Support, Management, Support Management, Performance Management, Gentran Integration Suite, Sterling Integrator, Sterling Commerce, Parature, Vantive, Microsoft Office, Lotus Notes, RCA, Customer Service, Customer Experience, Superior Client Service, Managed Services, EDIFACT, ANSI X12, X12, EDI ANSI X12, Salesforce.com, Business Objects