Work:
Connecting People - Contracted with Centura Health
Desktop Support Tech
Teletech Holdings - Englewood, CO
North American Service Desk Supervisor/Manager
Teletech Holdings - Englewood, CO
Desktop Support Tech
Education:
University of Colorado - Denver, CO
MA in Counseling Psychology
Metropolitan State Univeristy - Denver, CO
BS in Computer Information Systems
Skills:
Hardware support, software support, network cabling, telephony: VOIP IP phone programming, Microsoft Windows 7, Microsoft Office, user support, active directory, Microsoft Exchange, Help Desk management, customer service, oral communication, written communication, conflict resolution, negotiation, analysis