Position:
SOC Technician II at Cox Communications
Work:
Cox Communications
- Chesapeake, Va since May 2012
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SOC Technician II
Cox Communications
Feb 2010 - May 2012
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SOC Specialist 3 IP/Data
Cox Communications
Jun 2003 - Feb 2010
-
TOC Tech
Dollar Tree Stores
Jan 2002 - Jul 2003
-
Help Desk Technican
US Navy
Apr 1987 - Apr 1991
-
Electricians Mate Petty Officer 2nd Class
Education:
Tidewater Community College 2007 - 2008
University of North Carolina at Charlotte 1985 - 1986
Skills:
Ad Hoc Reporting, BMC Remedy, Broadband, Building Relationships, Cable Modems, Call Center, Change Management, Cisco IOS, CMTS, Customer Oriented, Customer Satisfaction, Customer Service, Customer Support, Data, DOCSIS, HFC, ICOMS, Incident Management, Internet, Job Aids, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Netcool, Network Monitoring Tools, OBIEE, Power Supplies, Solarwinds, TCP/IP, Technical Support, Troubleshooting, Video, VoIP, Outlook, Call Centers, Network Security, Network Design, Cable Television, LAN-WAN, Help Desk Support, Network Engineering, Routers, Networking, Computer Hardware, Wireless Networking
Honor & Awards:
Employee of the Quarter for Cox Hampton Roads - 1st quarter 2008
Employee of the Quarter for Cox Hampton Roads - 4th quarter 2010
Certifications:
A+, Comptia
Network+, Comptia
Microsoft Windows 2000 Server, Microsoft
Microsoft Windows 2000 Professional, Microsoft
Cisco Certified Entry Networking Technician, Cisco