JEFFREY SHEA JONES, LICSW
Social Work at Hennepin Ave, Minneapolis, MN

License number

Minnesota 18233

Professional information

Vp Global Services At Datacard

Position:

VP Global Services at Datacard

Location:

Greater Minneapolis-St. Paul Area

Industry:

Information Technology and Services

Work:

Datacard since Jun 2010 - VP Global Services NCR Corporation Mar 2009 - Mar 2010 - VP Americas Service Operations and Partner Delivery NCR Corporation Apr 2008 - Mar 2009 - Area General Manager, Central Region NCR Corporation Sep 2006 - Apr 2008 - Director, Business Operations NCR Corporation Oct 2003 - Sep 2006 - Director, Service Design for Retail Products NCR Corporation Apr 2002 - Oct 2003 - Director Account Support and Business Operations Philips Healthcare Mar 2001 - Apr 2002 - Associate Executive NCR Corporation Feb 1999 - Mar 2001 - Services Region Director NCR Corporation 1982 - 1999 - Increasing Roles of Responsibility

Education:

University of Phoenix
BA, Business Management

Skills:

Process Improvement, Service Delivery, Vendor Management, Customer Satisfaction, Operations Management, Cross-functional Team Leadership, Six Sigma, Team Building, Product Management, Management, Business Process Improvement, Strategy, Leadership, Project Management

Honor & Awards:

NCR Great Performance (1996) – Team implemented Critical Field Retrofit to improve availability of RAID units. NCR Great Performance (1999) – Developed & implemented a new service delivery model. Responsibilities included developing a new transaction & annuity model that improved field flexibility and profitability. Developed staffing model designed to staff the field organizations to deliver consistent quality service. Implemented the new model in the US within 3 months and provided the framework for the rollout of the new model in Canada and the UK. WCS Annual Awards (2007) – “Out of the Box Thinker” Led team that defined the service delivery strategy & redesigned the field delivery model. Redesigned model created clear lines of accountability & ownership, focused on customer, increased flexibility & improved resource leverage. Implemented new model and reduced delivery costs by $9.9m annually.

Sr. Quality Engineer At Donaldson Company

Position:

Corporate Sr. Quality Engineer at Donaldson

Location:

Minneapolis, Minnesota

Industry:

Automotive

Work:

Donaldson - Bloomington MN since Aug 2012 - Corporate Sr. Quality Engineer Donaldson - Chillicothe MO Aug 2011 - Aug 2012 - Shift Supervisor Donaldson - Chillicothe MO Jul 2008 - Aug 2011 - Quality Engineer Dana Holding Corporation - Columbia MO Jul 2005 - Jul 2008 - Quality Engineer Dana Holding Corporation - Columbia MO Jul 2003 - Jul 2005 - Quality Liaison

Education:

Central Methodist College 2011 - 2013
BS in Business Management / Minor in Psychology, Business Management / Psychology Central Methodist College 2009 - 2011
Associates of Science Degree in Business Management, Business Management SAI Global 2008 - 2008
RABQSA Certified Lead Auditor Course for ISO 9001:2000 with Emphases on ISO/TS 16949:2002, ISO/TS 16949:2002

Experienced With Accounts Payable And Receivable | Strong Problem Solving And Analytical Skills

Position:

Business Mgr Asst | Claims Coordinator at Acosta Sales & Marketing

Location:

Greater Minneapolis-St. Paul Area

Industry:

Accounting

Work:

Acosta Sales & Marketing - Eden Prairie, MN since Aug 2009 - Business Mgr Asst | Claims Coordinator Wells Fargo / Masterson Personnel (contract) - Bloomington, Minnesota Jan 2009 - Jul 2009 - Mortgage Consultant Nazca Solutions (temporary) - Minneapolis, MN May 2008 - Sep 2008 - Jr. Developer Carpet King - Blaine, MN Jun 2007 - Aug 2008 - Retail Consultant Best Buy for Business - Richfield, MN Apr 2007 - Mar 2008 - Account Manager - Government & Education GR Lending - Bloomington, MN Oct 2004 - Mar 2007 - Mortgage Consultant Aegis Lending Corporation - Brooklyn Park, MN Feb 2001 - Aug 2004 - Loan Officer Arch Wireless - Eden Prairie, MN Jul 1997 - Jan 2001 - Major Account Manager

Education:

St. Cloud State University
Anoka Ramsey Community College
Associate's degree, Accounting

Awards:

Total Quality Management Club
Acosta
Received TQM awards in 2010, 2011, 2012 & 2013.
Positively The Best
Acosta
Received awards in 2010, 2011, 2012 & 2013. In recognition of performance exceeding all expectations, for accurate validation results.
The Four Pillar Achievement Award
Acosta
Financial Health - Pinnacle Foods client.

Attorney At Fabyanske, Westra, Hart &Amp; Thomson

Position:

Shareholder at Fabyanske, Westra, Hart & Thomson

Location:

Greater Minneapolis-St. Paul Area

Industry:

Law Practice

Work:

Fabyanske, Westra, Hart & Thomson since Mar 2006 - Shareholder Fredrikson & Byron Sep 2001 - Mar 2006 - Attorney Fredrikson & Byron, P.A. 2001 - 2006 - Senior Associate

Education:

University of Wisconsin Law School 1998 - 2001
J.D., cum laude, Law The George Washington University 1994 - 1998
B.A., Criminal Justice and Political Science, cum laude

Interests:

reading, traveling, water-skiing, wakeboarding, working-out, movies