Position:
Vice President, Customer Service at Specialty Catalog Corp
Work:
Specialty Catalog Corp
since Jul 2003
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Vice President, Customer Service
Trammell Crow Company
1999 - 2003
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Vice President of Operations
Education:
Assumption College
BA, Psychology w/Business Concentration
Harvard University
Management Certificate, Management
Skills:
Customer Service, Account Management, Contact Centers, Call Center, Operations Management, Management, Project Management, Inbound Marketing, Manufacturing, CRM, Process Improvement, Team Building, Team Leadership, Contract Negotiation, Strategic Planning, Budgets, Retail, Change Management, Customer Experience, Customer Retention