Position:
UC Integration Program Manager at NACR
Industry:
Information Technology and Services
Work:
NACR
- Greater Seattle Area since Apr 2012
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UC Integration Program Manager
National Communications Services, Inc - NCS
Feb 2010 - Apr 2012
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Microsoft Office 365 Lync/OCO Partner Technical Lead
National Communications Services, Inc - NCS
Sep 2008 - Jan 2010
-
Microsoft OCS Tier 2 Technical Lead/Support Engineer II
National Communications Services, Inc - NCS
Mar 2007 - Sep 2008
-
Microsoft UC/SIPESC Tier 2 Support Team
National Communications Services, Inc - NCS
Oct 2006 - Mar 2007
-
Microsoft Bell Escalations (Part of the Telephone Business Center MS-Bell Team)
National Communications Services, Inc - NCS
Mar 2005 - Oct 2006
-
Microsoft Tier 1 Voicemail Administrator (Part of the Telephone Business Center)
National Communications Services, Inc - NCS
Dec 2004 - Mar 2005
-
Microsoft MS-Bell Customer Service Representative (part of the TBC)
National Communications Services, Inc - NCS
May 2001 - Oct 2002
-
Microsoft MAC/Events Technician
RC Willey Home Furnishings
Sep 2000 - Mar 2001
-
Warehouse Stocker
Media Play
Nov 1995 - Mar 2001
-
Assistant Stock Clerk/Sales Associate
Alphatron
Aug 1997 - Nov 1997
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Warehouse & Delivery
Education:
ITT Technical Institute 2007 - 2009
BS, Technicial Project Management
ITT Technical Institute 2005 - 2007
AS, Computer Networking Systems
Bellevue Community College 2005 - 2005
East High School 1993 - 1997
Diploma
Skills:
Project Management, Telecommunications, MS Office Suite, Cisco devices, OCS, Blackberry, Computer Hardware, Business Analysis, Windows Server, PMBOK, Mac, Mac OS X, Avaya, VoIP, Unified Communications, Unified Messaging, Blackberry Enterprise Server, SharePoint, Lync 2010, Exchange, ISO 27001, Technical Writing, Technical Training, ITIL, PBX, Problem Solving, Process Improvement, Troubleshooting, Computer Hardware Troubleshooting, Online Services, Microsoft Office, Documentation, Agile Project Management, Lean Six Sigma, Scrum, Microsoft Exchange, Lync Server 2010, Program Management, Software Documentation, Active Directory, Cloud Computing, Windows 7, Cisco Technologies, Visio, Technical Support, Telephony, Switches
Honor & Awards:
Bachelors of Science degree - Technical Project Management 09/09
Deans List throughout the entire TPM program at ITT Technical Institute 09/07 – 09/09
Associates of Applied Science degree - Computer Network Systems 09/07
Deans List several times during CNS program at ITT Technical Institute 09/05 – 09/07
Missionary for the Church of Jesus Christ of Latter-day Saints Riverside CA 10/02 – 10/04
Achieved Eagle Scout from Boy Scouts of America 07/93
Certifications:
Certified ScrumMaster, ScrumAlliance
Level 1 Telecommunication Cabling Installer, BICSI
Narrow Aisle Stocker Picker Operators Certification, RC Willey/OSHA