JASON THOMAS LYNCH
Pilots at 56 St, Phoenix, AZ

DIRECTOR, CONTACT CENTER OPERATIONS at USAA

Financial Services

USAA - Phoenix, Arizona Area since Feb 2006 - DIRECTOR, CONTACT CENTER OPERATIONS A.I.R. Foundation - Phoenix, Arizona Area Mar 2008 - Jan 2013 - FOUNDER/CHIEF EXECUTIVE OFFICER USAA - Phoenix, Arizona Area Mar 2004 - Feb 2006 - CONTACT CENTER MANAGER USAA - Phoenix, Arizona Area Apr 2002 - Mar 2004 - CONTACT CENTER OPERATIONS ANALYST Homestore.com (Move.com) - Phoenix, Arizona Area Jul 2000 - Dec 2001 - CONTACT CENTER OPERATIONS MANAGER Alaska Airlines Sep 1998 - Apr 2000 - Reservations Sales Supervisor Alaska Airlines Aug 1997 - Sep 1998 - Reservations Lead Agent Alaska Airlines Mar 1995 - Aug 1997 - Reservations Sales Agent Alaska Airlines Mar 1991 - May 1995 - Flight Operations Agent / Trainer USAir Jun 1989 - Feb 1991 - Customer Service Agent

Northcentral University 2008 - 2014
No, Business Foothill College 1989 - 1991
No, Aeronautical Science , Aviation Management Menlo Atherton 1985 - 1989
HS, General

English

MySQL Database Administrator at GoDaddy.com

Internet

GoDaddy.com since Feb 2013 - MySQL Database Administrator GoDaddy.com - Gilbert, AZ Aug 2011 - Mar 2013 - Junior MySQL DBA - Patching Specialist GoDaddy.com Jan 2008 - Aug 2011 - Server Support Representative GoDaddy.com May 2007 - Jan 2008 - Online Support Supervisor GoDaddy.com Aug 2006 - May 2007 - Online Support Team Lead GoDaddy.com Oct 2005 - Aug 2006 - Online Support Representative n/a Feb 2005 - Oct 2005 - Freelance Computer Repair / Web Design OfficeMax Feb 2003 - Jan 2005 - Electronics Sales Representative 2Wire - Phoenix, Arizona Area Jun 2002 - Jan 2003 - Level 2 Technical Support 2Wire - Phoenix, Arizona Area Mar 2002 - May 2002 - Customer Service Legacy Group, Inc. DBA Cardon Companies - Phoenix, Arizona Area Jul 2001 - Mar 2002 - Accounting/Office Assistant & Collections Agent CompUSA - Phoenix, Arizona Area Feb 2000 - May 2001 - Hardware/Software/Accessories Sales Representative Salon Investments - Phoenix, Arizona Area Mar 2000 - Dec 2000 - Desktop Publishing & Computer Support

Mesa Community College
University of Advancing Technology

LPIC-1, http://www.lpi.org

Sunrun
Director, Call Center Sales USAA
Operations & Contact Center Director USAA
Contact Center Manager USAA
Contact Center Operations Analyst Homestore.com/Realtor.com - Scottsdale, AZ
Contact Center Operations Manager Alaska Airlines
Reservations Sales Supervisor Alaska Airlines
Reservations Sales Lead Alaska Airlines
Reservation Sales Agent

Northcentral University - Flagstaff, AZ
Bachelor of Business Administration Foothill College - Los Altos Hills, CA
Certificate

Employee Team Building, Training, & Mentoring - Customer Service & Satisfaction - Strategic Planning - Project Management Process Improvement - Performance Management - Contact Center Operations - Productivity Enhancement - Needs Assessment Cost/Benefit Analysis - Airport & Airline Operations - Capacity Planning - Budgeting & Forecasting - Research - Public Speaking - Sales Management - Mergers and Acquisitions - Customer Experience - Lean Six Sigma - Employee Relations - Staffing - SaaS