Position:
Senior Process Engineer at Technica Corporation
Work:
Technica Corporation
- Columbia, Maryland since Oct 2012
-
Senior Process Engineer
Women for Women International
- Arnold, MD Jan 2012 - Aug 2012
-
Senior Consultant - Integration and Change Management
PROTEUS Technologies
- Annapolis Junction, MD Sep 2011 - Dec 2011
-
Special Projects Coordinator, Program Management Office
AT&T Hosting & Application Services (fka USinternetworking, Inc.)
- Annapolis, MD Jan 2005 - Apr 2011
-
Director, IT Global Support
USinternetworking, Inc
- Annapolis, MD Jan 2002 - Dec 2004
-
Senior Manager, Client Support (eBusiness)
USinternetworking, Inc
- Annapolis, MD Jul 2000 - Dec 2001
-
Client Executive (eBusiness)
Advanced Computing Solutions, Inc.
- Stuart, FL 1998 - 2000
-
Director
Onsite Engineering and Management
1995 - 1998
-
Manager
Education:
University of Maryland - Robert H. Smith School of Business 2011 - 2012
MBA, Business Administration and Management, General
St. Mary's College of Maryland 1987 - 1991
BA, Psychology
Skills:
Change Management, Acquisition Integration, Business Integration, Process Integration, Vendor Relations, ITIL v3 Foundations Certified, Leading Change, Leading Organizational Change, Leading Positive Change, Leading transformational change, Lead Change, ITIL Certified, ITIL Process Implementation, HTML, ms project, Microsoft Excel, PowerPoint, Microsoft Office, Microsoft Word, Project Management, MS Excel Pivot Tables, Communication, Strategic Communications, Intercultural Communication, Crisis Communications, Customer Service, Customer Satisfaction, Customer Experience, Customer Support, ITIL, Integration, Vendor Management, Public Speaking, Program Management, Cloud Computing, Enterprise Software, Serena
Interests:
Psychology of Change and Organizational Development, Mergers and Acquisitions, Process Design and Integration, Whitewater Kayaking, Sailing, Skiing, Surfing
Honor & Awards:
AT&T Dimensions of Leadership Recognition Award 2008
Certifications:
BPMN Expert (OCEB v2.0), OMG
Change Management, Prosci Inc.
Change Leadership, Cornell University
CompTIA Network Plus, Pearson Vue
ITIL v3 Foundations, Exin
ITIL v3 Service Transition, Exin