Position:
General Manager and Chief Customer Officer at Somae Health
Work:
Somae Health
- Springville, UT since Jun 2011
-
General Manager and Chief Customer Officer
Education:
Brigham Young University
M.A., Media, Culture and Education
University of Phoenix
M.B.A., Management and Organizational Behavior
Skills:
Corporate Culture, Employer Branding, Growth Planning, Business Management, Customer Loyalty, Think Tank, Training & Development, Customer Research, Writing, Scholarly Research, Start-ups, Risk Management, Brand Loyalty, Strategic Planning, Customer Satisfaction, Sales, Coaching, Human Resources, Performance Management, Leadership Development, Management, Customer Service, Employee Training, Leadership, Training, Call Centers, Operations Management, Team Building, Customer Experience, Organizational Development, Lead Generation
Awards:
Customer Service Excellence
J.D. Power and Associates
Call Center Certification for call centers that have "best in world" training and talent development, voice of customer alignment, and management implementation.