Position:
Sr. Operations Manager at AT&T
Work:
AT&T
since Jul 2006
-
Sr. Operations Manager
Earthlink
Jul 2004 - Mar 2006
-
Sr. Manager Partner Performance
Recall DMS
Sep 2003 - Jul 2004
-
Customer Care Operations Manager
Comcast Communications
Jun 2001 - Sep 2003
-
Customer Care Operations Manager (In and Out bound)
GTE Wireless
Aug 1998 - Apr 2001
-
Call Center Tech Support Supervisor
GTE Wireless
1996 - 1998
-
Call Center Retention Supervisor
Education:
Winthrop University 1984 - 1989
Bachelor of Arts, Philosophy and Religion
Skills:
Vendor Management, Workforce Management, Call Center, Call Centers, Contact Centers, Management, Process Improvement, Customer Experience, CRM, Leadership, Outsourcing, BPO, Telecommunications, Training, Operations Management, Recruiting, Customer Satisfaction, Customer Service, Technical Support