Position:
Technical Support Team Lead - Senior Support Engineer at Axeda Corporation, Technical Support Engineer at Axeda Corporation
Work:
Axeda Corporation
since Jun 2012
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Technical Support Team Lead - Senior Support Engineer
Axeda Corporation
since Sep 2010
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Technical Support Engineer
Teradyne
Aug 2000 - Jul 2009
-
Product Support Engineer / Software Engineer
Harvard University Extension School
Sep 2005 - Jan 2006
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Teaching Assistant
Mitsubishi Electric Research Lab (MERL)
Jan 2004 - Jan 2005
-
Research Intern
Education:
Harvard University 1999 - 2005
Boston University 1996 - 1999
Skills:
SQL, Agile Methodologies, Linux, Cloud Computing, Java, Unix, C++, Oracle, XML, SaaS, TCP/IP, Software Engineering, Java Enterprise Edition, Microsoft SQL Server, Tomcat, Salesforce CRM, SOA, Webservices, SOAP, REST, Groovy, Support Team Leadership, Technical Support, Escalations
Certifications:
TSIA Certified Support Professional, TSIA (Technolgy Services Industry Assoc. http://www.tsia.com/)