JAMES N HENDRIX
Medical Practice in Miami, FL

Oxford Computer Group, Inc
Project Manager Noven Pharmaceuticals, Inc - Miami, FL
Business Analyst/Compliance Documentation/Service Desk Manager JM Family Enterprises, Inc - Miami, FL
Documentation Specialist Office Depot, Inc - Boca Raton, FL
Training Consultant United States Department of State - Office of the Global AIDS Coordinator (OGAC) - Seabrook, MD
Courseware Developer/Training Consultant Citrix Systems, Inc - Fort Lauderdale, FL
Courseware Developer The Answer Group - North Lauderdale, FL
Director of Training

Technical Writing Instructional Systems Design (ISD) Information Mapping Request for Proposal (RFP) Request for Information (RFI) Client Proposals Executive Briefings eLearning Instructor led Training (ILT) Computer based Training (CBT) Blended Learning Remote Synchronous Training SCORM Single Sourcing CRM/ERM Remedy ARS (multiple implementations) Vantive (multiple implementations) SAP Oracle Seibel (multiple implementations) Call Center Metrics ACD ACS ACW AHT ASA ATA CLI CTI DNIS FCR IVR KMS QA VRU Internet and Networking Cable DSL Fiber-optic T1 WAN Satellite (dial return and two way) ISDN Dial-up TCP/IP DNS MAC DHCP PXE BOOTP Routing CPE Citrix NetScaler QoS VOIP Wireless Mobile Virtualization Citrix (XenApp Presentation Server MetaFrame Secure Gateway Web Interface Password Manager Access Essentials EasyCall Communication Gateway EdgeSight GoToMyPC GoToAssist GoToMeeting GoToWebinar ICA XenServer Xen Hypervisor XenDesktop Provisioning Server WANScaler NetScaler) VMware (Server vSphere ESX ACE Player) Microsoft (Hyper V Virtual Server Virtual PC) Cloud Computing SaaS Intel VT x AMD V RDP RDC VNC RFB Security Active Directory Service (AD) Authentication, Authorization and Auditing (AAA) GPO TACACS+ RSA SecurID SafeWord Two-factor authentication ACL ACE DACL SACL IPSec RADIUS PPP PEAP LEAP LDAP PPTP L2TP VPN Computer Hardware AT ATX CPU Intel AMD Motherboard Memory BIOS Video AGP GPU SLI Audio HDD IDE ATA SATA e SATA SCSI RAID JBOD NAS SAN FireWire Molex PCI PCIe ISA EISA MCA NuBus USB Software Adobe (Captivate Flash FrameMaker, including templates FrameScript Photoshop) Articulate Studio (Presenter Engage Quizmaker Video Encoder) Camtasia Lectora (including templates) LMS Microsoft Office (Access Communicator Excel Groove InfoPath OneNote Outlook PowerPoint Project Project Server Publisher SharePoint Visio Word VBA) Microsoft Visual SourceSafe SCORM XMetaL

owner at Self

Machinery