JAMES M WEAVER
Electrician at Comiso Pala Path, Austin, TX

2005008, Apr 21, 2005

Nov 4, 2003

10/701210

Michael Brown - Georgetown TX, US
Joseph McIntyre - Austin TX, US
Michael Paolini - Austin TX, US
James Weaver - Austin TX, US
Scott Winters - Austin TX, US

H04M001/64

379088010, 379088190

A method, system, and program for destination device initiated callee identification are provided. A voice utterance of a callee is detected at a destination device. Then, a callee identity associated with the voice utterance is identified at the destination device, such that the callee identity is transmittable as an authenticated identity of the callee for a call. A caller receiving the callee identity may decide whether to open communication with the callee or terminate the call. The destination device may access a third party device for authenticating the caller identity according to the voice utterance, where the third party device may be accessible across multiple destination devices via a network.

7221738, May 22, 2007

Jul 10, 2003

10/617066

Michael Wayne Brown - Georgetown TX, US
Joseph Herbert McIntyre - Austin TX, US
Michael A. Paolini - Austin TX, US
James Mark Weaver - Austin TX, US
Scott Lee Winters - Austin TX, US

International Business Machines Corporation - Armonk NY

H04M 1/64

379 8802, 379 8801, 37914205

A method, system, and program for origin device initiated callee identification are provided. At an origin device, a voice utterance of a callee is detected from a destination device. A callee identity associated with the voice utterance is identified at the origin device, such that the callee identity is transmittable as an authenticated identity of the callee for a call. A caller may select whether to continue a call dependent upon whether the callee identity is preferable. In addition, an intermediary device may receive the callee identity and specify services available during the call according to the callee identity.

7072457, Jul 4, 2006

Dec 17, 2001

10/022164

Michael Wayne Brown - Georgetown TX, US
Joseph Herbert McIntyre - Austin TX, US
Michael A. Paolini - Austin TX, US
James Mark Weaver - Austin TX, US
Scott Lee Winters - Austin TX, US

International Business Machines Corporation - Armonk NY

H04M 3/42

37921101, 37921501, 379219, 37911501

A method, system, and program for transferring a call to a backup according to call context are provided. A context for a call from a caller to an intended callee is detected. An intended party backup profile is accessed that indicates multiple backup parties designated by the intended callee. At least one backup party is automatically selected from among the multiple backup parties according to the context for the call. The call may be automatically forwarded to at least one backup party if the intended callee has currently elected to forward calls. Alternatively, after detecting that the intended callee is unavailable, the call may be automatically transferred to at least one backup party.

2004010, Jun 3, 2004

Nov 7, 2002

10/290417

James Weaver - Austin TX, US

INTERNATIONAL BUSINESS MACHINES CORPORATION - ARMONK NY

G06F017/60

705/010000

Exemplary embodiments of the present invention include methods of providing life support services to a user. Typical embodiments include receiving a plurality of disparate behavior indicators; filtering the behavior indicators for a user in dependence upon user filter attributes; identifying a behavior pattern for a user in dependence upon the filtered behavior indicators and past behavior; identifying an action to be taken in dependence upon the behavior pattern; and executing the identified action. In typical embodiments, one or more of the filtered behavior indicators represent behavior of the user. In typical embodiments, one or more of the filtered behavior indicators represent behavior of entities other than the user.

8144850, Mar 27, 2012

Sep 24, 2008

12/237067

Michael W. Brown - Georgetown TX, US
Joseph H. McIntyre - Austin TX, US
Michael A. Paolini - Austin TX, US
James M. Weaver - Austin TX, US
Scott L. Winters - Austin TX, US

International Business Machines Corporation - Armonk NY

H04M 15/00

37912104, 37911206

A method, system, and program for logging calls according to call context are provided. A context for a call is detected, where the context include information such as the parties to a call, whether a backup party is accessed, where the call is on behalf of another, the locations of the parties to the call, the subject matter of the call, tariffs applied during the call, billing for telephone services accessed during the call, and orders placed during the call. At least one context based logging request valid for the context for the call is accessed from among multiple context based logging requests stored for multiple parties. Parties requesting logging may include parties to the call, on behalf of parties, third parties, and guardians. The context is logged according to the context based logging request.

7215759, May 8, 2007

Dec 12, 2001

10/015266

Michael Wayne Brown - Georgetown TX, US
Joseph Herbert McIntyre - Austin TX, US
Michael A. Paolini - Austin TX, US
James Mark Weaver - Austin TX, US
Scott Lee Winters - Austin TX, US

International Business Machines Corporation - Armonk NY

H04M 3/00

37926606, 37920703, 37926501, 37926502, 37926509, 37926601, 37926603, 3792661

A method, system, and program for estimating hold queue wait times are provided. Call times are individually estimated for multiple calls within a call center. In particular, call times may be estimated according to representative profiles, caller profiles, and current caller activity of the multiple calls within the call center. The identity of each caller may be authenticated and a caller profile accessed from a central server according to authenticated caller identities. The central server may be accessible to multiple call centers, where each call centers accesses and updates caller profiles according to a single caller identifier for each caller. In addition, call times estimates and factors utilized to calculate call time estimates may be output to a caller, preferably according to an output interface specified by the caller in the caller profile.

7110514, Sep 19, 2006

Dec 17, 2001

10/022160

Michael Wayne Brown - Georgetown TX, US
Joseph Herbert McIntyre - Austin TX, US
Michael A. Paolini - Austin TX, US
James Mark Weaver - Austin TX, US
Scott Lee Winters - Austin TX, US

International Business Machines Corporation - Armonk NY

H04M 3/42

37920101, 715708

A method, system, and program for identifying a context for a call are provided. Multiple context clues for a call are detected from a line number, a line subscriber profile, a caller profile, and other parameters associated with the call. A context for the call is identified from the context clues, such that at least one party to the call is enabled to receive the context of the call. Context for the call preferably includes at least one of who is placing a call, who is receiving a call, identities of devices utilized for the call, locations of those devices, the path of line number numbers accessed for a call, a billing plan for the call, and a subject matter of the call.

7003466, Feb 21, 2006

Dec 12, 2001

10/015265

Michael Wayne Brown - Georgetown TX, US
Joseph Herbert McIntyre - Austin TX, US
Michael A. Paolini - Austin TX, US
James Mark Weaver - Austin TX, US
Scott Lee Winters - Austin TX, US

International Business Machines Corporation - Armonk NY

G10L 21/00

704275, 7042701, 704246

A method, system, and program for origin device initiated caller identification are provided. In response to detecting a call extended to a destination device, extending a request from said destination device to an origin device requesting a voice utterance of the caller at said origin device. A caller identity associated with the voice utterance is identified at the destination device, such that a callee receiving the call at the destination device is informed of the caller identity before choosing whether to speak with the caller.

7443970, Oct 28, 2008

Dec 17, 2001

10/022624

Michael Wayne Brown - Georgetown TX, US
Joseph Herbert McIntyre - Austin TX, US
Michael A. Paolini - Austin TX, US
James Mark Weaver - Austin TX, US
Scott Lee Winters - Austin TX, US

International Business Machines Corporation - Armonk NY

H04M 15/00

37912104, 37911206, 379 8822

A method, system, and program for logging calls according to call context are provided. A context for a call is detected, where the context include information such as the parties to a call, whether a backup party is accessed, where the call is on behalf of another, the locations of the parties to the call, the subject matter of the call, tariffs applied during the call, billing for telephone services accessed during the call, and orders placed during the call. At least one context based logging request valid for the context for the call is accessed from among multiple context based logging requests stored for multiple parties. Parties requesting logging may include parties to the call, on behalf of parties, third parties, and guardians. The context is logged according to the context based logging request.

2004011, Jun 17, 2004

Dec 17, 2002

10/322052

James Weaver - Austin TX, US

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

H04Q007/20

455/405000, 455/403000

Providing life support services to a user, including receiving a plurality of disparate behavior indicators, filtering the behavior indicators for a user in dependence upon user attributes, and identifying a behavior pattern for a user in dependence upon the filtered behavior indicators and a plurality of past behaviors. Embodiments include identifying a discrepancy between the filtered behavior indicators and the plurality of past behaviors, and identifying a heuristic in dependence upon the discrepancy between the filtered behavior indicators and the plurality of past behaviors.