Position:
Director Workforce Management Operations at Connextions
Work:
Connextions
- Orlando, Florida Area since Oct 2012
-
Director Workforce Management Operations
Insite Managed Solutions
Oct 2011 - Sep 2012
-
Associate Director
ACCENT Marketing
Jan 2006 - Mar 2011
-
Director, Workforce Management
US Cellular
Apr 2003 - Jun 2004
-
CSO Manager Workforce Planning
WorldCom
Nov 1998 - Jan 2002
-
Project Manager III
IBM
Aug 1995 - Nov 1998
-
Systems and Procedures Analyst
Skills:
IEX TotalView, Excel, PowerPoint, Strategic Planning, Organizational Structure, Team Building, Internal Communications, ccSigma, Yellow Belt, Aspect ACD, I3, Avaya Communication Manager, NICE Call Recording, Microsoft Excel, TotalView, Call Center, Forecasting, Workforce Management, IEX, Service Delivery, Outsourcing, Call Centers, Process Improvement, Contact Centers, Vendor Management, Software Documentation, Leadership, Customer Satisfaction, CRM
Interests:
Camping, motorcycle riding, hiking, white water rafting, mountain biking
Honor & Awards:
IEXcellence Award for Process Improvement at ACCENT Marketing - 2008