JAMES H. ROBERTS
Social Work at Georgetown St, Round Rock, TX
License number
Texas 63784
Category
Social Work
Type
Professional
Address
Address
1009 N Georgetown St, Round Rock, TX 78664
Phone
(512) 277-1720
Professional information
James H Roberts, Round Rock TX
Specialties:
Counseling
Address:
1009 N Georgetown St, Round Rock 78664
Languages:
English
Method And System For Delivery Of Distressed Shipments
US Patent:
2004007, Apr 15, 2004
Filed:
Oct 15, 2002
Appl. No.:
10/272059
Inventors:
Lisa Martin - Austin TX, US
Monica Carson - Round Rock TX, US
Tracy Masson - Austin TX, US
Cynthia Trapper - Pflugerville TX, US
James Roberts - Round Rock TX, US
Monica Carson - Round Rock TX, US
Tracy Masson - Austin TX, US
Cynthia Trapper - Pflugerville TX, US
James Roberts - Round Rock TX, US
International Classification:
G06F017/60
US Classification:
705/028000
Abstract:
Shipment delivery by a shipper to a receiver is monitored by a sender to identify return events as distressed shipments for sender intervention. For instance, a monitoring engine detects incorrect address, receiver unavailable and receiver refusal return events from shipper tracking status information. A prioritization engine associates the shipper information with sender order information to prioritize the nature of sender intervention. An update engine provides user interfaces to guide sender representatives through resolution of distressed shipments to update delivery of the shipment. A transmission engine communicates the update delivery instructions from the sender to the shipper, such as by sending a XML formatted EDI message.