Position:
Contact Center Architect at ShoreGroup
Work:
ShoreGroup
since Apr 2002
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Contact Center Architect
Cisco Systems
1999 - 2001
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Support for ICM (GeoTel)
GeoTel Commuications
1996 - 1999
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Deployment and Support
Stream International
1994 - 1996
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Technical Support Specialist
Chadwick's
1992 - 1994
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Inbound Telemarketting
Skills:
Call Centers, CTI, Cisco Technologies, Contact Centers, Linux, Unified Communications, Telephony, VoIP, Call Center, Cisco Call Manager, ACD, IVR, Data Center, Technical Support, Managed Services, SaaS, Cisco IOS