Inventors:
Anne M. Curtin - Richardson TX, US
Cheryl L. Clinton - Denton TX, US
John T. Couchot - McKinney TX, US
Joseph M. Donovan - San Diego CA, US
Brian L. Fish - McKinney TX, US
Lisa Q. Flores - Frisco TX, US
James D. Hall - Plano TX, US
Sonya L. Hinds - Frisco TX, US
Charles H. Kiser - Dallas TX, US
Kevin T. Richards - Allen TX, US
Deborah C. Peedin - Cary NC, US
Michael W. Stuart - Plano TX, US
Laura L. Wetzel - The Colony TX, US
Assignee:
Electronic Data Systems Corporation - Plano TX
International Classification:
G06F015/173
Abstract:
Monitoring performance data includes establishing a reporting period during which a performance update is scheduled to be received at a database. The performance update includes provider data gathered from a provider, and describes a service provided to a client by the provider. The database is accessed to determine whether the database has received the performance update during the reporting period. A provider data rating is generated from the performance update. Performance data including client data gathered from the client is received, where the performance data describes the service, and a client data rating is generated from the performance data. The client data rating and the provider data rating are reported.