Work:
Corinthian Colleges - Brandon, FL
Director of Admissions
Family Resources
Counselor
Education:
Everest University
M.B.A.
Florida State University
Bachelors of Science in Social Science
Tallahassee Community College
Associates of Arts in Business Administration
Skills:
People-soft, Citrix, VPN, Monet Anywhere, Filemaker, Calabrio, Harmony, Microsoft office suite, customer service levels, ESM, ACD, Developing strategies, Accountable leader, and Customer Service expert, Member of the design team that produced the E-Score ( a combination of Product Knowledge Testing, Customer Service Scores, and Observations) Extensive valuations and feedback on observations, Quality assurance resolution, Change environment trained, Social skills, Emotional Intelligence, Talent Acquisition, Tracked and scored all quarterly and yearly individual performance plans and provided feedback and on Performances Improvement Plans