Jacob Lynn Lee
Engineers at Williams Frk Trl, Boulder, CO

Level 2 Customer Support Engineer at SendGrid

Information Technology and Services

SendGrid - Boulder, CO since May 2012 - Level 2 Customer Support Engineer SendGrid May 2011 - May 2012 - L1 Customer Success Technical Representative Blue Water Shipping Jun 2008 - Dec 2010 - Boarding Agent American National Insurance Jan 2008 - Jun 2008 - Associate Business Analyst Texas A&M University at Galveston Apr 2003 - Dec 2007 - Student Technician Christ the King Lutheran Church Mar 2000 - Apr 2002 - Computer Technician

Blue Water Shipping - Houston, TX
Boarding Agent Texas A&M Galveston - Galveston, TX
Student Technician Christ the King Lutheran Church - Kingwood, TX
Computer Technician

Technical Skills & Proficiencies: Windows & Macintosh Administration Installing OS, drivers, and all required software Anti-Virus cleanup, using specific virus-removal tools as needed Malware cleanup using WinSockFix, CCleaner, Spybot, Ad-Aware, and other tools as needed Network user administration, including Active Directory desktop configuration, DNS, IP/DHCP settings Advanced knowledge of MS Office [] including Outlook & Exchange configuration Advanced knowledge of OpenOffice, GIMP, and other OSS software packages Configuring printers & remote storage for access by both systems Phone support for basic problems, determining priority for helpdesk ticketing system Install, Move, Add, Change Computer Lab Symantec/Norton Ghost imaging software to re-image computer labs at every semester break F-Secure & Deep Freeze desktop lock-down software installation & administration Printer maintenance of laser, inkjet, wide-format printers, repair & roller replacement Installation & administration of GIS, TeX, Maple, and other education/specialty software Hardware Repair Using diagnostic software, including power supply testers & diagnostic Live CDs Faulty card identification using POST signals & CMOS errors Replacing hardware, including laptop keyboards, RAM, desktop motherboards, video cards, power supplies, and all other components Building new systems using a combination of donated & new hardware, requiring an intimate knowledge of hardware compatibility and configurations Maintaining inventory of standby hardware for replacement as needed Networking Designing new dormitory wireless network; determining optimum router placement by mapping signal strength of test routers throughout area, thereby minimizing purchase requirements while maintaining satisfactory connections throughout the buildings. Installing Cisco 802.11 b/g wireless routers Running new CAT5e cables throughout new buildings Running new & replacement CAT5e cable throughout 20-100 year old buildings Troubleshooting from the wall to the switch; locating bad patch panels through the use of Fluke toners, and re-punching or replacing them Replacement of 48-port routers & switches throughout network, including upgrading to Cisco routers in conjunction with upgrade of phone system Installing Cisco VoIP phones throughout campus, upgrading all faculty, staff, and general use phones. Finding and disabling unauthorized student WiFi routers through the use of signal scanning software Classroom, A/V Equipment Emergency repair of projection & audio equipment Developing regular maintenance program for all classroom teacher workstations Administering Polycom Videoconferences Troubleshooting audio mixer boards, rebuilding light board in main auditorium Setup/breakdown of portable PA equipment, optimizing audio, troubleshooting as needed Transcoding cassette tapes to MP3, using mixer board to balance audio, then recording via line-in on desktop. Website Administration XHTML5 compliant coding PHP, Apache, SQL installation CSS coding Server administration Running weekly backups of mail & file server to external hard drive, stored off-site. Executing tape backups of web & file server