ILLAH REZA NOURBAKHSH
Pilots at Beechwood Blvd, Pittsburgh, PA

6539284, Mar 25, 2003

Jul 25, 2001

09/915161

Illah Nourbakhsh - Pittsburgh PA
Clay Kunz - San Francisco CA
Carolyn OBrien - Cranberry Township PA
Thomas Willeke - Orinda CA
Vinton Coffman, III - Moatsville WV

Axonn Robotics, LLC - Portland OR

G06F 1900

700245, 700258, 701209, 701211, 701214, 701215, 701301, 318567, 3185681, 31856811, 31856812, 31856821

A robot for performing substantially autonomous movement includes a processing device, a memory, and a mobility structure controlled by the processing device. The processor directs the robot to move with any predetermined safe area having a boundary and a reference point. Optionally, the robot also exhibits features of social interactivity by accepting an input from a human, selecting dynamic content from a data base wherein the dynamic content is responsive to the input, and presenting the human with a response corresponding to the dynamic content selection.

6558297, May 6, 2003

Jul 28, 2000

09/627605

Illah R. Nourbakhsh - Pgh PA
Garth John Zeglin - Pittsburgh PA

Carnegie Mellon University - Pittsburgh PA

A63B 2600

482 77, 482 78, 482112

A locomotion device, such as a pogo stick, having a housing having a first end portion and a second end portion, a plunger being slideably connected to the housing second end portion, the leaf spring also pivotally attached to the plunger. A method for locomoting using such a device is also disclosed.

7904325, Mar 8, 2011

Nov 4, 2009

12/612487

David Andre - Berkeley CA, US
Illah Nourbakhsh - Pittsburgh PA, US
Serdar Uckun - Palo Alto CA, US

Verint Americas Inc. - Melville NY

G06Q 10/00

705 9, 705 11

A system and method for generating a schedule for multiple employees in a complex environment. In one embodiment, the method includes generating a schedule for multiple employees with varying skill sets for a time period, wherein the plurality of employees have varying overlapping skill sets that enable them to perform various tasks, and wherein employees are shared across tasks within the time period. In one embodiment, the method includes receiving a plurality of user inputs to a scheduling program, including a number of employee designations that each refer to a unique employee, and a number of skill sets that each correspond to one of the employee designations. The method further includes receiving a user input that changes the number of employee designations by indicating at least one changed employee, and estimating an effect of the at least one changed employee on effective staffing levels for each of the various tasks. The method further includes generating estimated effective staffing levels for each of the various tasks.

7864946, Jan 4, 2011

Feb 22, 2006

11/359731

Jason Fama - Foster City CA, US
Michael Robert Bourke - San Francisco CA, US
Edward Hamilton - San Jose CA, US
Jeff Iannone - Alpharetta GA, US
Illah Nourbakhsh - Pittsburgh PA, US
Joseph Watson - Alpharetta GA, US
Kevin Hegebarth - Alpharetta GA, US

Verint Americas Inc. - Melville NY

H04M 3/00

37926506, 37926505, 37926502

Systems and methods for scheduling call center agents are provided. An exemplary system for scheduling call center agents includes an agent computing device that is capable of obtaining quality scores of agents. The quality score is a measurement of quality that the agents provide to a call center. The Agent computing device is capable of transmitting the quality scores of agents over a network. The system further includes a manager computing device that is capable of: receiving the quality scores of agents over the network, receiving a scheduled interval, receiving a quality goal for the scheduled interval, the quality goal being a desired measurement of quality that the agents collectively provide to the call center, determining a quality goal for the scheduled interval based on the received quality scores of agents, and determining a schedule for the agents based on the quality goal, the quality goal score, and the scheduled interval.

7254546, Aug 7, 2007

Jun 30, 2006

11/479924

David Andre - Berkeley CA, US
Illah Nourbakhsh - Pittsburgh PA, US
Serdar Uckun - Palo Alto CA, US

Witness Systems, Inc. - Roswell GA

G06Q 10/00

705 9, 705 11

A system and method for generating a schedule for multiple employees in a complex environment. In one embodiment, the method includes generating a schedule for multiple employees with varying skill sets for a time period, wherein the plurality of employees have varying overlapping skill sets that enable them to perform various tasks, and wherein employees are shared across tasks within the time period. In one embodiment, the method includes receiving a plurality of user inputs to a scheduling program, including a number of employee designations that each refer to a unique employee, and a number of skill sets that each correspond to one of the employee designations. The method further includes receiving a user input that changes the number of employee designations by indicating at least one changed employee, and estimating an effect of the at least one changed employee on effective staffing levels for each of the various tasks. The method further includes generating estimated effective staffing levels for each of the various tasks.

7788286, Aug 31, 2010

Jan 18, 2005

11/037604

Illah Nourbakhsh - Pittsburgh PA, US
Ofer Matan - Palo Alto CA, US
Jason Fama - Mountain View CA, US
Scott Veach - Los Angeles CA, US
Edward Hamilton - Los Gatos CA, US
Alex Fukunaga - Rancho Palos Verdes CA, US

Verint Americas Inc. - Melville NY

G06F 7/00, G06F 17/00

707802

A method and apparatus for generating an agent schedule for a multi-contact center that has immediate queues and deferred queues. In one embodiment, a method includes scheduling software receiving a plurality of scheduling data from a user interface, and the scheduling software generating a plurality of scheduling constraints. The method further includes a search engine using the plurality of scheduling constraints to generate a plurality of potential schedules including first potential schedules for immediate queues, and second potential schedules for deferred queues. The method further includes performing a first analysis on the first potential schedules to generate first estimated service levels, and performing a second analysis on the second potential schedules to generate second estimated service levels, wherein the first estimated service levels and the second estimated service levels are expressed in interchangeable units.

7752508, Jul 6, 2010

Oct 8, 2007

11/868656

Cheryl Hite - Redwood Shores CA, US
Tyler Morse - Brisbane CA, US
Ofer Matan - Palo Alto CA, US
Tiffany Boehmer - Palo Alto CA, US
Illah Nourbakhsh - Pittsburgh PA, US
Serdar Uckun - Palo Alto CA, US
Jason Fama - Mountain View CA, US
Edward Reusser - Sunnyvale CA, US
Gregory Fichtenholtz - Sunnyvale CA, US
Simon Shvarts - Cupertino CA, US

Verint Americas Inc. - Melville NY

G06F 11/00

714 57, 705 8, 705 9, 700 99, 700100

A method and system for handling real-time indications of resource scheduling conflicts. In one embodiment, the method includes a computer system including a user interface, display, processor, and some form of memory. Contained within the memory is a resource scheduling process that analyzes resource data, scheduling criteria, and work parameters to create a working schedule. In conjunction with the creation of a working schedule, the scheduling process detects resource conflicts that can inhibit the schedule's functionality. Once detected an identification process conveys the error to the user concurrently with the schedule process to provide the user with a real-time indication of resource conflicts. The indication is presented in an unobtrusive manner so as to not interfere or impede the scheduling process. In addition, should the specific resource causing the conflict be identifiable, the indication process conveys that information in a similar real-time methodology.

2006015, Jul 20, 2006

Jan 3, 2006

11/323754

Illah Nourbakhsh - Pittsburgh PA, US
Ofer Matan - Seattle WA, US

G08B 23/00, G08B 19/00, G08B 1/00

340573100, 340531000, 340521000

A system for home and home occupant monitoring that requires near-zero set-up time and set-up expertise, and provides for both authentication, security and semantically meaningful interpretation of home activity.

7270589, Sep 18, 2007

May 12, 2000

09/569641

Garth J. Zeglin - Pittsburgh PA, US
Illah R. Nourbakhsh - Pittsburgh PA, US

Carnegie Mellon University - Pittsburgh PA

A63H 7/00, A63H 3/00

446317, 446315

A leg for use on hopping, running, jumping and walking machines. As incorporated into the bow leg hopper robot, a thrust actuator provides elastic energy to the leg which is automatically released during stance to control hopping height. Lateral motion is controlled by directing the leg angle at touchdown, which determines the angle of takeoff. The leg pivots freely on a hip bearing, and is automatically decoupled from the leg-angle positioner during stance to preclude hip torques that would disturb body attitude. Upright attitude is maintained without active control by allowing the body to hang from the hip joint. The leg may also be incorporated into multilegged running robots, and recreational vehicles.

7853006, Dec 14, 2010

Feb 22, 2006

11/359909

Jason Fama - Foster City CA, US
Edward Hamilton - San Jose CA, US
Jeff Iannone - Alpharetta GA, US
Illah Nourbakhsh - Pittsburgh PA, US
Joseph Watson - Alpharetta GA, US
Kevin Hegebarth - Alpharetta GA, US

Verint Americas Inc. - Melville NY

H04M 3/00

37926506, 37926505, 3797071

Systems and methods for visualization of call center performance are provided. An exemplary method includes the steps of: obtaining quality performance of agents data that includes information on the quality of service and quality characteristics of the agent, obtaining call center operations data that includes information on statistics and details of a call center, correlating the quality performance of agents data and the call center operations data, identifying correlation-based discovery, and optimizing call center performance based on the correlation-based discovery.