Work:
Liberty Mutual Insurance
Lead Service Specialist
Cornerstone Counseling Inc - Oklahoma City, OK
Rehabilitation Counselor
Farmers Insurance Group - Oklahoma City, OK
Application Testing Specialist
Farmers Insurance Group - Oklahoma City, OK
Training Associate
Farmers Insurance Group - Oklahoma City, OK
Quality Assurance Specialist
Farmers Insurance Group - Oklahoma City, OK
Senior Customer Service Specialist
Education:
Langston University
Masters of Science in Psychology
Southern Nazarene University
Bachelor of Science in Organizational Leadership
Skills:
Goal-oriented, Competitive Analysis, Presentation Skills, Analyzing Information, Basic Safety, Promotions, Understanding the Customer, Verbal Communication, Listening, Internal Communications, Customer Service, Performance Management, Teamwork, Quality Management, Supervision, Motivation for Sales, Telephone Sales, Product Knowledge, 11+ years experience in customer service, training and Human Resources