Ian O'Neal Beckford - Atlanta GA, US Michael L. Guhl - Marietta GA, US Anees Haidri - Smyrna GA, US Kevin James Scholz - Marietta GA, US Paul Sterk - Rochester MI, US
Assignee:
HOMER TLC, INC. - Wilmington DE
International Classification:
G10L 15/00
US Classification:
704251
Abstract:
A user seeking information relevant to the purchase of a home improvement product or other product submits a query to an automated system. The system transforms the user's voice query into a text statement and searches a knowledge base for candidate responses. Quality scores for the candidate responses are determined. If no candidate response having at least a minimum quality score is identified, the query is sent to a second device associated with an agent. The agent response is provided to the user and stored in the knowledge base for future use.
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