Inventors:
Fronz Batot - Austin TX, US
Tedrick Northway - Wood River IL, US
Paul Peterson - Round Rock TX, US
Howard Smallowitz - Austin TX, US
William Smith - Austin TX, US
H. Rinckel - Prospect CT, US
Assignee:
International Business Machines Corporation - Armonk NY
International Classification:
G06F 17/60
Abstract:
The invention is a business services method (BSM) for procedures research and analysis, which comprises a process for selecting an appropriate medium for a given set of procedures, business procedure decomposition, and technology decomposition. More particularly, the inventive process comprises: organizing service requirements; collecting data; documenting “source activities,” the intended audience, use of the procedures, and tools to be used; choosing the appropriate media for delivering information to the customer; coordinating teams and defining team requirements; conducting workshops; and sizing the development effort.