Work:
MEDTRONIC, INC
Sr. Supervisor - Global HelpLine and Global Support Team
Medtronic Inc.
Helpline Supervisor
COVENTRY HEALTH CARE - San Antonio, TX
Supervisor, Service Operations
GENERATIONS Federal Credit Union (FCU) - San Antonio, TX
Customer Service Manager /Branch Manager
TFC CORPORATION LIMITED - Colorado Springs, CO
General Manager/Owner
CAREMARK, INC
Pharmacy Response Team Manager
CAREMARK, INC
Operations Manager
CAREMARK, INC
Production Supervisor
Skills:
Leadership/Human Development: Situational and Participatory Leadership; Leading Cross Functional Teams; Managing Employee Performance/Development; Effective Evaluation of a Production Team; Guiding Conflict with Influence; and, Increasing Managerial & Supervisory Effectiveness Project/Production Management: Operations Productivity; Purchasing Management; Communications; and, Project and Production Management programs Systems: Certified in Service Plus; Avaya and Interactive intelligence applications; Intertel Call Center Suites; MS Office Suite; Outlook; and, Inter/Intranet, SAP, CRM