HEATHER LYNN TAYLOR, MA, LMHCA, MHP, CMHS
Mental Health at Fremont Pl, Seattle, WA

Media Director at Destination Marketing, EVP, Marketing at Mukilteo Little League

Marketing and Advertising

Destination Marketing - Greater Seattle Area since Feb 2012 - Media Director Mukilteo Little League - Greater Seattle Area since 2012 - EVP, Marketing Destination Marketing - Greater Seattle Area Apr 2011 - Jan 2012 - Director of Broadcast Buying and Promotions Vision Media Oct 2010 - Apr 2011 - Senior Media Planner - Media Buyer (freelance) OMD - Greater Seattle Area Jan 1999 - 2010 - Associate Director, Local Investment

University of Idaho
Paragon Media Inc.

Digital Media, Digital Marketing, Online Advertising, Media Planning, Media Buying, New Business Development, Integrated Marketing, Campaign Management, Broadcast, Radio, Budgets, Media Strategy, Media Negotiation, Media Research, Account Management, Traditional Media, Social Media Marketing, New Business Generation, Cross-functional Team Leadership, Reporting & Analysis, Strata, DONOVAN (DDS), Budgeting, Analytics, Digital Strategy, Integrated Media, Outdoor Advertising, Promotions, Sponsorship, Client Services, Lead Generation, Facebook Marketing, Television, Advertising, Strategy, Interactive Marketing

Escalation Engineer at Microsoft

Information Technology and Services

Microsoft - Greater Seattle Area since Mar 2013 - Escalation Engineer Microsoft - Redmond, WA Nov 2012 - Jan 2013 - Holiday Incident Manager for Retail Technology Operations appAttach - Kirkland, WA Aug 2012 - Nov 2012 - Director of Customer Development Microsoft Jan 2011 - Aug 2012 - Operations Engineer, ECO Velocity Micro Jun 2010 - Aug 2012 - Customer Experience Specialist Siemens IT Solutions Nov 2008 - Nov 2010 - Xbox LIVE Operations Shift Lead Maingear May 2009 - Nov 2009 - Customer Evangelist DocuSign Aug 2008 - Oct 2008 - Customer Service Manager Puget Systems Nov 2007 - Aug 2008 - Director of Customer Care and Support Velocity Micro Dec 2005 - Jul 2007 - Customer Care Manager Geeks On Call Dec 2004 - Dec 2005 - Manager for Richmond Area Wachovia Securities 2004 - 2004 - Support Tech DuPont Jun 2002 - Jun 2004 - Senior Support Technician, Tyvek Division Riverside Regional Jail Authority Jun 2001 - Jun 2002 - Assistant Systems Adminstrator Honeywell Jan 1998 - Jun 2001 - Senior Support Technician John Tyler Community College Jan 1995 - Jan 1999 - Technical Support/Technical Supervisor

2004-2008 University of Maryland 2004 - 2008
B.S, Information Systems Management University of Maryland University College 2004 - 2007
BS, Information Systems Management Meadowbrook 1989 - 1993

Operating Systems, System Administration, Network Operations, Video Games, Enterprise Software, Product Launch, Deployment Planning, Computer Hardware, Hardware Support, Software Implementation, Technical Training, Pre-sales Technical Support, Team Building, Team Management, Customer Satisfaction, Customer Retention, Customer Engagement, Program Implementation, Risk Management, Failure Analysis, Computer Repair, Xbox 360, Product Launches, Cross-functional Team Leadership, Leadership Development, Windows Server 2008, Windows Server 2003, SQL Server, SaaS, Salesforce.com, Remedy, Technical Support, Servers, Call Center, Customer Service, Asset Managment, System Development, PC building, Technical Operations, Troubleshooting, Customer Support, Hardware, Windows, SharePoint, Windows 7, Process Improvement, Team Leadership, Help Desk Support, Network Administration, Software Installation

Technology, bleeding edge technology, technical support, customer care services,innovative management, product marketing, history, archaeology, medieval warfare

Velocity Micro: PC Magazine's Readers' Choice Award in 2007 for Service and Reliability Blair Underwood Scholar Virginia Archaeological Society: Vice President, Greater Richmond Area Chapter 2001-2003

Creative Services Coordinator at Netflix

Entertainment

Netflix since Jan 2013 - Creative Services Coordinator Wieden+Kennedy - Portland, Oregon Area Sep 2010 - May 2012 - Digital Studio Coordinator Microsoft - Seattle, WA Aug 2009 - Jul 2010 - Production | Studio Coordinator Microsoft - Seattle, WA Jan 2008 - Jan 2009 - Associate Producer - Brand Creative: ZUNE LegalZoom - Hollywood, CA Oct 2006 - Aug 2007 - Legal Processing Specialist The Magnet Agency - Hollywood, CA Oct 2005 - May 2006 - Creative Services | Agency Assistant RPA - Santa Monica, CA Jul 2003 - Oct 2005 - Creative Assistant

Art Institute of Seattle 2007 - 2008
Academy of Art University 1997 - 2002
California College of the Arts 2000 - 2001

Private Child Care Provider at Darcie and Luke Snyder, Private Child Care Provider at Autumn and Jason Eadon

Higher Education

Darcie and Luke Snyder - Snoqualmie, Wa 98065 since Apr 2011 - Private Child Care Provider Autumn and Jason Eadon - Snoqualmie, Wa 98065 since Jan 2007 - Private Child Care Provider Roger Thorn - Woodinville, wa 98027 Apr 2010 - Sep 2011 - Private Child Care Provider Shelley Marzetti - Snoqualmie, Wa 98065 Jan 2003 - Jan 2011 - Private Child Care Provider

Central Washington University 2011 - 2013
Bachelor of Education (B.Ed.), Elementary Education and Teaching Bellevue Community College 2008 - 2011
Associate of Arts and Sciences (A.A.S.)

Photography, Cooking/Baking, Fine Arts, Music, Travel

Deans List
Central Washington University
I was placed on the Dean's List for an outstanding GPA during my Spring Quarter at Central Washington University in 2012

Mental Health Care

5 Spice Bistro Jan 2011 - Jan 2012 - Floor Manager/Bartender Swannies On The Alley Jan 2011 - Jan 2012 - Manager/ Bartender Cynthia Stoddard MD 2005 - 2009 - Office Manager Dr Cynthia Jan 2005 - Jan 2009 - Office Manager The Ould Triangle Jan 2003 - Jan 2007 - Bar Manager Huling Brothers Body Shop Jan 2000 - Jan 2003 - Office Manager

Researcher at University of Washington

Research

University of Washington since 2002 - Researcher Seattle Children's 1998 - 2002 - Research Associate Program for Appropriate Technology 1989 - 1999 - Research Associate