HEATHER E KILPATRICK
Nursing in Denver, CO

Supervisor of Technical Support at MoneyGram International

Financial Services

MoneyGram International - Lakewood, Colorado since Oct 2012 - Supervisor of Technical Support MoneyGram International Apr 2005 - Oct 2012 - Senior Trainer AIMCO Aug 2004 - Dec 2004 - Training and QA Supervisor Globus and Cosmos Dec 2002 - Apr 2004 - Corporate Trainer Universite Autonomo de Benito Juarez de Oaxaca Jul 1998 - Jan 2002 - Instructor Royal Caribbean Cruise Line Apr 1996 - Oct 1997 - Shore Excursions Manager Celebrity Cruise Lines Nov 1995 - Feb 1996 - Guest Relations - Spanish Translator

University of Colorado Boulder 1989 - 1994
Université de Lomé 1991 - 1992
H.N. Werkman College 1988 - 1989

Adobe Captivate, Cornerstone, Instructional Design, Process Improvement, Customer Service, Time Management, Performance Management, Training, Call Center, Coaching, Training Delivery, Team Building, Human Resources, Leadership, Employee Engagement, Organizational Development, Change Management, Vendor Management, Employee Relations, Team Leadership, Call Centers, Business Process Improvement, Project Management, Customer Experience, Team Management

Spanish, French, Dutch

MoneyGram Int'l
Supervisor, Technical Support Center MoneyGram Int'l - Littleton, CO
Senior Trainer Contract work with AIMCO, through Primesource - Englewood, CO
Training and Quality Assurance Manager Globus and Cosmos - Littleton, CO
Corporate Trainer Shamrock Foods Company - Denver, CO
Bilingual Training Consultant, Contract Instituto Technologico Agropecuario de Oaxaca (ITAO) - Oaxaca de Jurez, Oax.
Instructor Universidad Autnoma de Benito Juarez de Oaxaca
Instructor Royal Caribbean Cruise Lines - Miami, FL
Shore Excursion Manager

LEADERSHIP & DEVELOPMENT / COACHING & MENTORING eLEARNING / LEARNING MANAGEMENT SYSTEMS / PERFORMANCE COACHING / PLATFORM DELIVERY STRATEGIC PLANNING / PROCESS IMPROVEMENT / CONTENT ADMINISTRATION / INSTRUCTIONAL DESIGN / EFFECTIVE COMMUNICATION / CURRICULUM DEVELOPMENT / PROBLEM SOLVING / CONFLICT RESOLUTION

MoneyGram
Supervisor - Technical Support Center MoneyGram Int'l - Littleton, CO
Senior Trainer AIMCO via Primesource - Englewood, CO
Training and QA Manager Globus and Cosmos - Littleton, CO
Trainer Shamrock Foods - Denver, CO
Bilingual Training Consultant Universidad Autnoma de Benito Juarez de Oaxaca (UABJO) - Oaxaca de Jurez, Oax.
Instructor Instituto Technologico Agropecuario de Oaxaca (ITAO) - Oaxaca de Jurez, Oax.
Instructor Royal Caribbean Cruise Lines - Miami, FL
Shore Excursion Manager Celebrity Cruise Lines - Miami, FL
Translator and Guest Relations