Position:
Sr Workforce Management Analyst at Catamaran
Work:
Catamaran
- Phoenix, AZ since Oct 2006
-
Sr Workforce Management Analyst
Coventry Health Care
Jun 2004 - Oct 2006
-
Associate Information Administrator (WFM)
CIGNA
May 2001 - Jun 2004
-
Automated Eligibility Analyst
PCS Health Systems
Nov 1998 - May 2001
-
Data Control Coordinator (WFM)
Education:
Arizona State University 1992 - 1994
Mesa Community College 1992 - 1992
AA, General Studies
Skills:
Verint Scheduling & Forecasting (Blue Pumpkin), MS Acess, MS Excel, MS Visio, Avaya CMS, Verint wfo, Call Center, Workforce Management, Planning, Access, Forecasting, Scheduling, Process Improvement
Interests:
Workforce Management (call centers)