GENE WILLIAM LEE
Pilots at Davidson Dr, Plano, TX

License number

Texas A4763418

Issued Date

Nov 2016

Expiration Date

Nov 2018

Professional information

Intelligent Information Routing System And Method

US Patent:

6539538, Mar 25, 2003

Filed:

Aug 24, 1998

Appl. No.:

09/138973

Inventors:

James A. Brewster - Plano TX
Srikanth Subramanian - Plano TX
Thomas D. Hite - Allen TX
Gene W. Lee - Plano TX
Gary L. Brannick - Plano TX

Assignee:

Concerto Software, Inc. - Westford MA

International Classification:

G06F 944

US Classification:

717115, 717100, 717101, 379 1003

Abstract:

An intelligent information router system comprising a telephony controller coupled to a private branch exchange through a link interface. The telephony controller may communicate with a handle manager and a script interpreter engine. The telephony controller may receive information from the link interface regarding telephone calls being placed to the private branch exchange. The telephony controller may initiate actions with the script interpreter engine that access information stored in a database through a database controller. In response to action of the script interpreter engine, the telephony controller may instruct the private branch exchange to route the call to an appropriate location within a company depending on the information received by the private branch exchange through automatic transmission of data or interaction with the calling party.

System And Method Of Mapping Database Fields To A Knowledge Base Using A Graphical User Interface

US Patent:

6408302, Jun 18, 2002

Filed:

Jun 28, 1999

Appl. No.:

09/344875

Inventors:

Gene W. Lee - Plano TX
Srikanth Subramanian - Plano TX

Assignee:

Davox Corporation - Westford MA

International Classification:

G06F 1700

US Classification:

707102, 709313, 709315

Abstract:

A system and method for mapping a plurality of data base fields from an arbitrary ODBC-compliant data base to a plurality of attributes in a knowledge base having a known data attribute format is provided. The system includes a data base selection interface displayed on a display associated with a system user. The data base selection interface is configured to allow a system user to select the data base to map to the knowledge base having a known data attribute format. The system also includes a data attribute mapping interface, which is also displayed on the system user display. The data attribute mapping interface is configured to display a plurality of data attributes included in the knowledge base and to allow the system user to select at least one data attribute to map to at least one data field in the arbitrary data base to be converted. Also included is an edit field mapping interface, which is also displayed on the system user display. The edit field mapping interface allows at least one selected data attribute to be displayed and allows the system user to select a data base field to map to each displayed data attribute.

Computer Telephone System

US Patent:

6424711, Jul 23, 2002

Filed:

Jan 20, 1999

Appl. No.:

09/234399

Inventors:

Jeanne A. Bayless - Plano TX
William B. Black - McKinney TX
Gary L. Brannick - Plano TX
Gene W. Lee - Plano TX
Lora M. Lloyd - Plano TX
Larry P. Mason - Fairview TX
Amy L. Mathis - Plano TX
James E. Steenbergen - Los Gatos CA
Mark R. Stoldt - Allen TX
Garrett C. Young - Garland TX
Gary C. Young - Dallas TX
James E. Fissel - Arlington TX
Robert W. Withers - Maryland Heights MO

Assignee:

Davox Corporation - Westford MA

International Classification:

H04M 344

US Classification:

37935509, 37935501

Abstract:

A telecommunications system ( ) is provided that provides for telephone functions to be accessed through client computer system ( ). A server computer system ( ) provides telephony services, database services and access to E-mail, voice mail, video conferencing and facsimile systems. A graphical user interface is presented to a user to allow the user to perform a large number of functions and to access databases of information associated with calling and called parties.

System And Method For Managing A Hold Queue Based On Customer Information Retrieved From A Customer Database

US Patent:

7068775, Jun 27, 2006

Filed:

Dec 2, 1998

Appl. No.:

09/203965

Inventors:

Gene W. Lee - Plano TX, US

Assignee:

Concerto Software, Inc. - Westford MA

International Classification:

H04L 12/28

US Classification:

37926502, 37926511, 37926601, 379309

Abstract:

A system, including a method for prioritizing on hold calls connected to an automated telephone system is disclosed. The system and method utilizes customer information retrieved from a customer database as call prioritizing information for each connected call. The method begins by connecting a plurality of calls to the automated telephone system. Caller identifying information is obtained from each connected call and each connected call is placed on hold. Then, a customer database is searched and a customer database record is identified corresponding the obtained caller identifying information for each connected call. A call record for each connected call is created and inserted into the hold queue. Each call record includes the caller identifying information and call prioritizing information corresponding to the connected call. The connected calls are then directed to available agents based on the call prioritizing information stored in each call record in the hold queue.

Intelligent Area Code Update System And Method

US Patent:

6330327, Dec 11, 2001

Filed:

Jun 29, 1999

Appl. No.:

9/342782

Inventors:

Gene W. Lee - Plano TX
Srikanth Subramanian - Plano TX

Assignee:

Davox Corporation - Westford MA

International Classification:

H04M 300, H04M 500

US Classification:

3792661

Abstract:

A system and method of retrieving customer records regardless of area code change affecting customer telephone numbers stored in customer records is provided. The method begins by providing an area code changes user interface on a system user display, which is configured to accept area code changes input by the system. Area code changes, which include actual area codes and old area codes are input using the interface. Next, each input area code change is stored in an area code changes memory. An ANI string corresponding to an incoming telephone call is then received and at least one customer record database is searched to identify any call records that include a telephone number corresponding to the ANI string. If no customer records are identified, then the area code changes memory is searched to identify if the ANI string includes an area code corresponding to an actual area code stored in the area code changes memory. If an actual area code match is found, then the ANI string is modified by replacing the area code included in the ANI string with the old area code corresponding to the actual area code stored in the area code changes memory.

Intelligent Information Routing System And Method

US Patent:

5870464, Feb 9, 1999

Filed:

Nov 13, 1996

Appl. No.:

8/747831

Inventors:

James A. Brewster - Plano TX
Srikanth Subramanian - Plano TX
Thomas D. Hite - Allen TX
Gene W. Lee - Plano TX
Gary L. Brannick - Plano TX

Assignee:

AnswerSoft, Inc. - Plano TX

International Classification:

H04M 300

US Classification:

379219

Abstract:

Computer Telephone System

US Patent:

5991382, Nov 23, 1999

Filed:

Apr 7, 1998

Appl. No.:

9/056672

Inventors:

Assignee:

Davox Corporation - Weston MA

International Classification:

H04M 1500, H04M 124, H04M 100, H04M 300

US Classification:

379136

Abstract:

A telecommunications system (10) is provided that provides for telephone functions to be accessed through client computer system (14). A server computer system (16) provides telephony services, database services and access to E-mail, voice mail, video conferencing and facsimile systems. A graphical user interface 116 is presented to a user to allow the user to perform a large number of functions and to access databases of information associated with calling and called parties.