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Responsive, customer-focused professional with 2 years experience in performing reception, clerical and administrative duties. Proven verbal and written communication skills. Demonstrated talent in resolving customer issues, handling high volume phone calls and answering customer queries. Productive and diverse exposure of healthcare and hospitality settings. Bilingual: Fluent in English and French. Proficient in various PC operations, MS Office and database software. AREAS OF EXPERTISE Correspondence Handling Phone Etiquette Customer Service Reception Maintenance Bill Processing Supply Ordering PABX/Switchboard Operation Call Forwarding Log Keeping Calendar Management Event Coordination Reception Cleanliness