Work:
Optum
Trainer, Quality Analyst and PHD/MED D and Customer Care agent
Life Care Center of Altamonte Springs
Certified Nursing Assistant
Skills:
Exceptional interpersonal communication<br/> Skilled trainer<br/> Excellent time management skills<br/> Effective problem solver<br/> Adherence to high customer service standards<br/> Effective workflow management<br/> Adherence to high customer service standards<br/> Customer-focused<br/> Microsoft Outlook, Word and Excel<br/> Rxclaims (AS400), ASD, MEA, HMOPROD<br/> Exceptional telephone etiquette<br/> Type 55 wpm<br/> HIPPA Compliance trained, Experienced in handling confidential paperwork and client customer escalations