DR. FRED SHELDON SCHWARTZ, M.D.
Osteopathic Medicine at 68 St, New York, NY
License number
New York 106191
Category
Osteopathic Medicine
Type
Internal Medicine
Address
Address
210 E 68Th St, New York, NY 10021
Phone
(212) 628-9057
Personal information
See more information about FRED SHELDON SCHWARTZ at radaris.comName
Address
Phone
45 Peach Dr, Roslyn, NY 11576
3636 Fieldston Rd APT 7L, Bronx, NY 10463
385 Merrick Ave, East Meadow, NY 11554
980 State Route 21, Hornell, NY 14843
915 56Th St, Brooklyn, NY 11219
Professional information
Method For Eliminating Telephone Hold Time
US Patent:
5903642, May 11, 1999
Filed:
Sep 24, 1997
Appl. No.:
8/937647
Inventors:
Fred J. Schwartz - New York NY
Steven H. Bazerman - New York NY
Steven H. Bazerman - New York NY
Assignee:
Call-A-Guide, Inc. - New York NY
International Classification:
H04M3/00;3/42;3/50
US Classification:
379309
Abstract:
A method, which may be carried through a computer and its modem, is used to minimize the telephone time necessary to establish direct voice contact with the computer technician or other service provider and to provide information to the technician about the computer system and program. When contact is made through the modem with the information provider's PBX, the caller's computer would send a signal, indicating whether this is a reconnect or a new contact. If the customer support telephone line is for a number of programs or if there are different queues for different problems, a dialog box can be used to supply the necessary information to select the appropriate queue. The telephone system would provide an indication of the current wait time for the particular product or problem taking into account not only the open lines currently in the queue, but other callers who will be calling back at an appropriate time. The caller will then be informed of length of the wait and that the caller can (1) have the caller's computer automatically call back at the appropriate time without losing the place in line if the caller has a telephone connection to his/her modem; (2) call back on a telephone not connected to the modem with a priority number which will position the caller in the queue, if a caller does not have a handset attached to his/her modem; or (3) continue to hold.
Method For Eliminating Telephone Hold Time
US Patent:
6049603, Apr 11, 2000
Filed:
Feb 2, 1999
Appl. No.:
9/243066
Inventors:
Fred J. Schwartz - New York NY
Steven H. Bazerman - New York NY
Steven H. Bazerman - New York NY
Assignee:
Call-A-Guide, Inc. - New York NY
International Classification:
H04M 3432, H04M 3523, H04M 3527, H04Q 364
US Classification:
379309
Abstract:
A method, which may be carried through a computer and its modem or through voice contact, is used to minimize the telephone time necessary to establish direct voice contact with the computer technician or other service provider and to provide information to the technician about the computer system and program. When contact is made with the information provider, the caller indicates whether this is a reconnect or a new contact by supplying or not supplying a priority code. The caller is placed on a queue based on its priority code or if no priority code at the end of the appropriate queue. An indication of the current wait time for the particular product or problem taking into account not only the open lines currently in the queue, but other callers who will be calling back at an appropriate time is supplied the caller. The caller can (1) have the caller's computer automatically call back at the appropriate time without losing the place in line if the caller has a telephone connection to his/her modem; (2) call back on a telephone not connected to a computer with a priority number which will position the caller in the queue; or (3) continue to hold. If the information provider desires, it can eliminate or limit the third option to a maximum hold period.