FRANKIE D CHAPMAN
Massage Therapy in Worcester, MA

Biotechnology

Genzyme Genetics 2003 - May 2012 - Reimbursement Specialist Genzyme Genetics 2000 - 2003 - Senior Customer Service Representative Allmerica Financial 1999 - Mar 2000 - Medical Customer Service UMass Memorial Medical Center - Worcester Mass 01610 1989 - 1999 - Radiology Quality Assurance Technician

Massachusetts Bay Community College 2005 - 2008
Certification, Massage Therapy/Therapeutic Massage Worcester State College

Therapeutic Massage Clinical Excellence Award
MassBay Community College
Care Alternatives 2009 Volunteer of the Year
Care Alernatives

Genzyme Genetics
Reimbursement Specialist Genzyme Genetics
SR. Reimbursement Customer Service Representative Allmerica Financial
Medical Customer Service Representative

MassBay Community College Worcester - Worcester, MA
Certificate in Therapeutic Massage Worcester State College - Worcester, MA
Business Communication and Creative Writing Assumption College - Worcester, MA

Excellent written and oral communication skills. Apply Collection Processes. Motivate People. Investigate & Resolve Customers' Inquires. Manage Inventory and Supply. Operate scanner. Organize and work with detailed office records. Relate to Medical Insurance systems.Use Data Entry Terminals. Use Database Software Xifin, Delair, Mainframe, E-mail Software, Use word Processing Software, Use internet Browser, Perform bookkeeping funcations in support of major duties, Medical Terminology, ICD-9, Solicit Payment, collect money owed