Position:
Executive Director, LNHA at Emerald Shores Health & Rehabilitation Center
Location:
Panama City, Florida Area
Work:
Emerald Shores Health & Rehabilitation Center
since Oct 2012
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Executive Director, LNHA
Sallie Mae
Jan 2009 - Jan 2011
-
Global Operations Manager
Sallie Mae
Jan 2007 - Jan 2009
-
Compliance and Special Services Manager
Sallie Mae
Jan 2005 - Jan 2007
-
Parent Answer Services Manager
Sallie Mae
Jan 1998 - Jan 2005
-
Customer Service Call Center Manager
Sallie Mae
Jan 1997 - Jan 1998
-
Research Manager
Sallie Mae
Jan 1995 - Jan 1997
-
Records Manager
Sallie Mae
Jul 1992 - Jan 1995
-
Compliance Manager
Sallie Mae
Jul 1987 - Jul 1992
-
Settlement Representative
Montgomery County Department of Recreation
Mar 1979 - Jul 1992
-
Field Supervisor
Chevy Chase Federal Savings Bank/B.F
Jan 1982 - Jul 1987
-
Assistant Productions Manager/Corporate Officer
Education:
University of Maryland, College 1976 - 1980
B.A, Economics
Certifications:
Frontline Leadership, Zenger/Miller Training and Development/Sallie Mae
Situational Leadership, Blanchard Training and Development/Sallie Mae
Project and Control Management, Sallie Mae
Incoming Call Center Management, ICMI Institute
The Counselor Sales Person, Wilson Learning
Management Leadership, Center for Creative Leadership – Kaplan/Sallie Mae
Performance Management, Wilson Learning
Six Sigma Yellow Belt Certification, Sallie Mae
Inbound Sales, Wilson Learning
Licensed Nursing Home Administrator, Florida Department of Health