FRANCES LEGARRETA
Vehicle Board in Philadelphia, PA

Wells Fargo Home Mortgage - Pennsylvania
Business Training Consultant Randstad USA Staffing @ Wells Fargo Home Mortgage - Pennsylvania
National Support Pool - Training Consultant Adecco Staffing @ Bank of America - Delaware
Short Sales Specialist Consultant - Pennsylvania
Business Development Consultant & Translator Segunda Fase, Corporacion @ Sol Melia Vacation Club - Puerto Rico
In-House Marketing Manager PHH Mortgage - New Jersey
Senior Bilingual Mortgage Loan Consultant (Sales) Consultant - Pennsylvania
Business Development & Training American Street Financial Services - Pennsylvania
Program Manager

Eastern University - Pennsylvania
Bachelor of Arts in Organizational Management Community College of Philadelphia - Pennsylvania
Associate in General Studies

10 years of experience in development, maintenance and delivery of Training Programs and one-on-one coaching. Assessed, created and evaluated training content for maximum effectiveness and industry changes. Demonstrated knowledge of training methods and techniques. Cultivated partnerships with aligned departments to identify opportunities for learning and development.<br/> Identified, developed, and evaluated marketing strategies and activities, based on goals of establishment objectives, market characteristics, and cost factors. Prepared and presented reports to upper management and government agencies to develop new and/or modify strategies for improvements and growth.<br/> Interviewed and advised customers of loan products and services in a bilingual (English/Spanish) call center environment. Collected, analyzed and verified credit and financial data to determine customer loan and/or program eligibility. Counseled customers of credit options while documenting confidential information.<br/> Collaborated in strategic project planning and analysis to identify developmental needs and changes in Business Process effectiveness<br/> 10 years of mortgage industry experience<br/> Exceptional customer service skills obtained while developing relationships with clients from various cultures, backgrounds and levels within and outside varied organizational structures<br/> Excellent interpersonal skills including verbal, written and listening skills<br/> Proficient in computers - Microsoft Office Products, and relevant proprietary software applications<br/> Bilingual/Bicultural (English/Spanish)