FELIX D RODRIGUEZ
Dietitian and Nutritionist at Hartford Ave, Providence, RI

Master Black Belt, Office of Continuous Improvement at Blue Cross & Blue Shield of Rhode Island

Information Technology and Services

Blue Cross & Blue Shield of Rhode Island since Feb 2010 - Master Black Belt, Office of Continuous Improvement Citizens Financial Group / Royal Bank of Scotland Dec 2005 - Feb 2010 - Vice President and Director, Service Quality Group Citizens Bank May 2004 - Dec 2005 - Vice President, Project Team Lead, Lean Six Sigma Group Citizens Bank Nov 1999 - May 2004 - Assistant Vice President, IVR/VRU Product Manager

New York University Sep 1993 - May 1995
University of Chicago Sep 1988 - Jun 1992

Operations Management, Statistics, Program Management, Incentive Programs, Data Modeling, Six Sigma, Process Improvement, Call Center, Performance Management, Continuous Improvement, Business Process, Business Process Improvement, Vendor Management, Process Engineering, Quality Management, Change Management, Business Transformation, Outsourcing, Business Analysis, Data Analysis, Process Management, Quality Assurance, Visio, Analytics, Risk Management, Project Management, Operational Excellence, Banking, Black Belt, Call Centers, SDLC, Management, PMO, Project Portfolio Management, Financial Risk, Leadership

Advanced Leadership Development Program, Babson College - 2008 Lean Six Sigma Black Belt Certification, Citizens Financial Group – 2006 Dale Carnegie Teaching Assistant Certification, Dale Carnegie – 2005 Dale Carnegie Course Certification, Dale Carnegie - 2005 Lean Six Sigma Black Belt Certification, Bryant University – 2004 Project Management Training Certificate Program, Bryant University – 2003 Improving the Effectiveness of IVR and Voice Portals Certification, Enterprise Integration Group - 2001