Position:
Sr. Director of Customer Experience, MBB at Cross Country Home Services
Location:
Miami/Fort Lauderdale Area
Work:
Cross Country Home Services
- Sunrise, FL since Feb 2011
-
Sr. Director of Customer Experience, MBB
CIGNA
Jan 2007 - Nov 2010
-
Six Sigma Deployment & Integration AVP, Certified MBB
CIGNA
- : Dec 1997 - Nov 2010
-
Various Titles: from A.D. to AVP
CIGNA Dental
Dec 1997 - 2004
-
Sales Operations, A.D. (Staff Services)
Olsten Staffing Services
- Plantation, FL Apr 1996 - Dec 1997
-
ON-SITE MANAGER (PARTNERSHIP ACCOUNT WITH CIGNA DENTAL)
PRC, LLC
Nov 1994 - Apr 1996
-
Operations Mgmt
SKynet Worldwide Express
- Miami, FL Jan 1994 - Nov 1994
-
Process Development and Management Consultant
American Express, Latin American Division
- Miami Lakes, FL 1990 - 1993
-
Customer Service & Telemarketing Call Center Leader
American Express, TRS
- Several locations, SROC, NROC, LAROC Jul 1984 - Dec 1993
-
Customer Service; Call Center; Telemarketing Operations Leader
American Express
1986 - 1990
-
Customer Service & Telemarketing Management, NROC
American Express
- Plantation, FL 1984 - 1986
-
Customer Service and Claims; SROC
Certifications:
Six Sigma Master Black Belt, CIGNA Six Sigma Master Black Belt Advisory Board
Six Sigma Black Belt, CIGNA Six Sigma Master Black Belt Advisory Board & Smarter Solutions