ERIN K SMITH
Physical Therapy in Boston, MA

Content Specialist - Quality at TripAdvisor

Research

TripAdvisor - Newton, MA since Mar 2012 - Content Specialist - Quality EurotaxGlass's Jun 2010 - Mar 2011 - Consultant - Project Lead R. L. Polk & Co. Dec 2007 - Jan 2010 - Manager, Price & Spec Data Operations R. L. Polk & Co. Feb 2007 - Nov 2007 - Senior Customer Development Executive Autobytel, Inc. Feb 2006 - Feb 2007 - Account Manager Autobytel Inc Oct 2003 - Feb 2006 - Lead Research Analyst Autobytel Inc Apr 2003 - Oct 2003 - Senior Research Analyst Autoweb.com Apr 2000 - Apr 2003 - Research Analyst

State University of New York at New Paltz 1997 - 1999
BA, History University of Maine 1995 - 1996
Pennsylvania State University-Erie Campus 1993 - 1995
Milton High School 1989 - 1993

Automotive, Customer Satisfaction, Analysis, Leadership, Customer Service, Management, Time Management, Project Management, Research, Microsoft Office, Data Acquisition, Data Analysis, Process Improvement, Product Management, Team Leadership, Cross-functional Team Leadership, Account Management, Quality Assurance, Salesforce.com, Microsoft Excel, SQL, Team Building, Data Research, Positive Work Environment, Positive Energy, Qualitative Research, CRM, Sales, Customer Retention, Analytics, Marketing, Market Analysis, B2B, Training, Program Management, Databases, MS Project, Competitive Analysis, SharePoint, Market Research, Strategy, Segmentation, Six Sigma

Enterprise and investigative reporter at Boston Herald

Newspapers

Boston Herald - Boston since Dec 2011 - Enterprise and investigative reporter MediaNews Group - The Sun, Lowell, Mass. Sep 2009 - Dec 2011 - Reporter and multimedia journalist GateHouse Media New England - Cambridge Chronicle, Cambridge, Mass. May 2006 - Sep 2009 - Assistant Editor, multimedia journalist and crime reporter GateHouse Media New England - Brookline TAB, Brookline, Mass. May 2005 - May 2006 - Staff reporter and photojournalist GateHouse Media New England - Allston-Brighton TAB, Boston, Mass. Aug 2004 - May 2005 - Staff reporter and photojournalist

Boston University
BA, Photojournalism, Journalism Poquoson High School
Honors diploma

Computer-assisted reporting and public document requests, Digital Photography, Blogging, Facebook, iMovie, Photoshop, Final Cut Express, Wordpress, Social Media, Journalism, Web Content Management, Multimedia, Storytelling, YouTube, SEO, Social Networking, Editing, Writing, Tumblr, AP Style, Video, Video Editing, Videography, Online Video, Photography, Publishing, Communication, International Relations, Newspapers, Copy Editing, Friendraising

New England Newspaper & Press Association • Publick Occurrences Award, 2011 • Third place in social-issues feature, 2010 New England Press Association • Right-to-Know award and third place in health reporting, 2007 • First Amendment award and first place for breaking news coverage, 2006 • First place for coverage of a racial or ethnic issue, 2005 • Second place in general news, 2004 Suburban Newspapers of America • Second place general excellence for the Cambridge Chronicle, 2007

English, Spanish, Mandarin, Arabic

clinical social worker at Massachusetts General Hospital

Hospital & Health Care

Massachusetts General Hospital since Feb 2007 - clinical social worker Brockton Area Multi Services Jul 2006 - Feb 2007 - Care Coordinator

Salem State College 2001 - 2004
msw, social work University of Massachusetts Dartmouth 1997 - 2001
Bachelor of Arts (BA), Psychology

application support technician at The MathWorks

Computer Software

Teacher at Randolph Public Schools, Teacher at Randolph Public Schools

Primary/Secondary Education

marketin at Partners Healthcare

Marketing and Advertising

Consultant at !Communicate !Network !Consult (Sole Proprietorship)

Management Consulting

Education Management

CPA at Bigelow & Company CPA, P.C.

Accounting

architech at L'Elegance Global Limited

Architecture & Planning