Erica Lynn Davis
Private Investigators at Downing St, Denver, CO

Investigator at Davis & Associates Professional Background Services, llc

Legal Services

Davis & Associates Professional Background Services, llc since 2006 - Investigator Longmont Police Department Jul 2004 - May 2009 - Communications Supervisor Boulder County Sheriff's Office Sep 1997 - Jul 2004 - Dispatcher and Records Clerk

Nelnet - Aurora, CO
Loan Review Processor Heritage College - Denver, CO
Business Office Administrator Nelnet - Aurora, CO
Loan Review Processor

Working with various systems and programs including EXCEL, and WORD and other Office programs. Management of Student and Client Relationships through timely response to client emails, concerns and requests for information. Assisting with Reconciliation of Schools System to the Federal Direct Loan and Pell accounts. Development of Tracking and Service Level Reports. Participated in Corporate meetings to ensure we were meeting student Financial Aid needs. Streamlined processes, improving employee effectiveness accuracy and availability to students. Demonstrated clear, professional and courteous communication to both internal and external clients and students alike. Management of Client and student accounts. Answering the telephone, setting appointments for prospect students to complete the Financial Aid Process. Conducting the Financial Aid appointments with prospect students. Follow-up, and completing required paperwork in order to receive Financial Aid Monies. Providing exceptional customer service by responding quickly and courteously to student inquiries, taking prompt action to resolve problems, and documenting situations as they occur. Student retention.

assistant at onyx financial

Security and Investigations

onyx financial since 2002 - assistant Heritage College 2003 - 2007 - Business Office Administrator Nelnet 1999 - 2002 - Loan Review Processor