Eric William Loy
Engineers at Orilla Del Lago, Fort Collins, CO

6363524, Mar 26, 2002

Sep 10, 1999

09/393904

Eric W Loy - Fort Collins CO

Hewlett-Packard Company - Palo Alto CA

G06F 9445

717 11, 717 4

The present invention is generally directed to a system and method for critical patches for installation on a given computer system. In accordance with one aspect of the invention, the method includes the steps of obtaining an identification of installed components on the computer system, and obtaining a list of all relevant patches for the installed components. The method further generates a Boolean logic expression for each relevant patch, and evaluates each Boolean logic expression to determine a minimal set of patches to be installed, which minimal set of patches include all patches for all critical errors. In essence, a database containing all patch information for a given family, or all families, of software components of a computer system may be accessed, and a Boolean logic expression may be constructed for a given family of patches. Specifically, the Boolean logic expression may express which patches (or alternative patch configurations) should be installed in order to have all critical defects effectively patched. In one embodiment, the system may evaluate the current configuration of a given computer system to determine what patches are presently installed, and determine the fewest additional patches that need to be installed to correct or repair all critical defects in the family, or families, of software.

6594786, Jul 15, 2003

Jan 31, 2000

09/495431

Jon Christopher Connelly - Windsor CO
Craig William Bryant - Fort Collins CO
Eric William Loy - Fort Collins CO
Martin Shumway - Ft. Collins CO

Hewlett-Packard Development Company, LP - Houston TX

G06F 1100

714 50, 714 4, 714 39, 709224

A fault tolerant availability meter includes agents for stand-alone computers and each node of a cluster. The agents monitor availability with timestamps and report uptime and downtime events to a server. Additionally, agents on nodes of a cluster monitor cluster, node and package availability and cluster configuration changes and report these event to the server. Events are stored locally on the stand-alone computers and nodes, and additionally, on the server. Events are tracked with a sequence numbers. If the server receives an out-of-sequence event, an agent-server recovery procedure is initiated to restore the missing events from either the agents or the server. The server may generate availability reports for all monitored entities, including one or more stand-alone computers and one or more clusters of computers. Availability is distinguished by planned and unplanned downtime. Furthermore, unavailable and unreachable systems are identified.

7516362, Apr 7, 2009

Mar 19, 2004

10/804275

Jon Christopher Connelly - Windsor CO, US
Eric William Loy - Fort Collins CO, US

Hewlett-Packard Development Company, L.P. - Houston TX

G06F 11/00

714 26, 714 25, 714 31, 714 37, 714 39, 709248

A method for analyzing the root cause of system failures on one or more computers. An event is generated when a computer system detects a system failure. The cause of the failure is determined. The event, including the cause is transmitted from the computer system to a central repository. And the system failure is analyzed in the central repository.

7143415, Nov 28, 2006

Aug 22, 2002

10/226514

Jon Christopher Connelly - Windsor CO, US
Adam Michael Carr - Fort Collins CO, US
Kimberly C. Horn - Fort Collins CO, US
Eric William Loy - Fort Collins CO, US
Stewart W. Mayott - Fort Collins CO, US

Hewlett-Packard Development Company, L.P. - Houston TX

G06F 9/46, G06F 11/00

719310, 714 46

In a service-based remote support delivery system and method, service engineers supported by an analysis server receive incident reports from both personal computers and from unmanned servers within an enterprise. The incidents arise both from user-created reports of problems, from event annunciators that monitor hardware and software to report events as they occur, and from the periodic gathering of configuration data. These incident reports are combined with host information and contact information and are transmitted to the analysis server.

7051244, May 23, 2006

Oct 31, 2002

10/285076

Douglas A. Fisher - Fort Collins CO, US
Eric W. Loy - Fort Collins CO, US

Hewlett-Packard Development Company, L.P. - Houston TX

G06F 11/00

714 48

Incident report management is provided for managing received incident reports in an enterprise environment. The incident report management includes a correlator configured to determine whether a received incident report correlates with a previously received incident report, wherein received incident reports of new incidents are forwarded to a response queue.