Position:
Owner at Genesis Management - Management Consulting Services
Work:
Genesis Management - Management Consulting Services
- Greater Los Angeles Area since Jul 2007
-
Owner
SafeSoft Solutions
- Woodland Hills, CA Jul 2012 - Jan 2013
-
Director of Support
NovaStor Corporation
- Agoura Hills, CA Apr 2010 - Jun 2012
-
Head of Support
Talon International
Nov 2006 - Jun 2008
-
Operations Manager
Ascendent Systems, a RIM subsidiary
Apr 2000 - Oct 2006
-
Customer Support Manager
TeleTech
Oct 1996 - Apr 2000
-
Operations Supervisor for AT&T WorldNet Service
Skills:
Operations Management, Knowledge Management, Staff Management, Support Management, Pre-sales Technical Support, Customer Service, Software Quality Assurance, Customer Satisfaction, CRM software, Client Services, Quality Assurance, Process Improvement, Usability Design, Web Design, Application Development, Telecommunications, Internet, ERP Implementations, User Interface Design, Internet Troubleshooting, VoIP Troubleshooting, VoIP, CRM, Software Development, Troubleshooting, SaaS, VoIP protocols SIP, Call Centers, Customer Experience, Technical Support, SIP, Professional Services, Disaster Recovery, Pre-sales, Product Management, Mobile Devices, Cloud Computing, TCP/IP, Financial Services, Telephony, Managed Services, Solution Selling, IT Management